德国汉莎航空公司 – 通过 IBM Web 门户和混合云托管解决方案提供卓越的在线体验
公司规模
1,000+
地区
- Europe
国家
- Germany
产品
- IBM WebSphere
- IBM System p
- IBM Global Business Services
- IBM Cloud Managed Services
技术栈
- Linux operating system
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
技术
- 基础设施即服务 (IaaS) - 云计算
- 基础设施即服务 (IaaS) - 混合云
适用行业
- 航天
适用功能
- 销售与市场营销
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
德国汉莎航空公司是一家总部位于德国的领先航空公司。该公司以 12 种语言运营飞往 94 个国家的航班，为客户提供高性能、个性化的用户体验。该公司希望通过更好的在线服务功能来增加航班预订量，从而改善其在线客户体验并提高盈利能力。为了实现这一目标，该公司需要启动一项 Web 再造计划，并使用运行 Linux 操作系统的平台扩展其托管基础设施。
挑战
德国汉莎航空公司是一家领先的航空公司，该公司希望改善其在线客户体验。该公司希望启动一项网络再造计划，以增强其在线服务交付。此外，为了支持具有增强功能的新内容管理系统，该航空公司需要使用运行 Linux 操作系统的平台来扩展其托管基础设施。
解决方案
IBM 设计了一个全面的 Web 门户解决方案，其中包括 Lufthansa.com 的托管服务、应用程序维护以及由本地和全球 IBM 团队提供的支持。该解决方案合同针对容量、可用性和响应时间建立了极具竞争力的服务水平协议 (SLA)。2013 年，IBM 升级了该航空公司的基础设施，部署了 IBM Cloud Managed Services 环境，为该航空公司的 Web 工作负载和新内容管理系统创建了一个集成的混合云托管平台。
运营影响
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Airbus Soars with Wearable Technology
Building an Airbus aircraft involves complex manufacturing processes consisting of thousands of moving parts. Speed and accuracy are critical to business and competitive advantage. Improvements in both would have high impact on Airbus’ bottom line. Airbus wanted to help operators reduce the complexity of assembling cabin seats and decrease the time required to complete this task.
Case Study
Aircraft Predictive Maintenance and Workflow Optimization
First, aircraft manufacturer have trouble monitoring the health of aircraft systems with health prognostics and deliver predictive maintenance insights. Second, aircraft manufacturer wants a solution that can provide an in-context advisory and align job assignments to match technician experience and expertise.
Case Study
Aerospace & Defense Case Study Airbus
For the development of its new wide-body aircraft, Airbus needed to ensure quality and consistency across all internal and external stakeholders. Airbus had many challenges including a very aggressive development schedule and the need to ramp up production quickly to satisfy their delivery commitments. The lack of communication extended design time and introduced errors that drove up costs.
Case Study
Developing Smart Tools for the Airbus Factory
Manufacturing and assembly of aircraft, which involves tens of thousands of steps that must be followed by the operators, and a single mistake in the process could cost hundreds of thousands of dollars to fix, makes the room for error very small.
Case Study
Accelerate Production for Spirit AeroSystems
The manufacture and assembly of massive fuselage assemblies and other large structures generates a river of data. In fact, the bill of materials for a single fuselage alone can be millions of rows of data. In-house production processes and testing, as well as other manufacturers and customers created data flows that overwhelmed previous processes and information systems. Spirit’s customer base had grown substantially since their 2005 divestiture from Boeing, resulting in a $41 billion backlog of orders to fill. To address this backlog, meet increased customer demands and minimize additional capital investment, the company needed a way to improve throughput in the existing operational footprint. Spirit had a requirement from customers to increase fuselage production by 30%. To accomplish this goal, Spirit needed real-time information on its value chain and workflow. However, the two terabytes of data being pulled from their SAP ECC was unmanageable and overloaded their business warehouse. It had become time-consuming and difficult to pull aggregate data, disaggregate it for the needed information and then reassemble to create a report. During the 6-8 hours it took to build a report, another work shift (they run three per day) would have already taken place, thus the report content was out-of-date before it was ever delivered. As a result, supervisors often had to rely on manual efforts to provide charts, reports and analysis.
