德国汉莎航空公司 – 通过 IBM Web 门户和混合云托管解决方案提供卓越的在线体验
公司规模
Large Corporate
地区
- Europe
国家
- Germany
产品
- IBM WebSphere
- IBM System p
- IBM Global Business Services
- IBM Cloud Managed Services
技术栈
- Linux operating system
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Cost Savings
技术
- 基础设施即服务 (IaaS) - 云计算
- 基础设施即服务 (IaaS) - 混合云
适用行业
- 航天
适用功能
- 销售与市场营销
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
德国汉莎航空公司是一家总部位于德国的领先航空公司。该公司以 12 种语言运营飞往 94 个国家的航班，为客户提供高性能、个性化的用户体验。该公司希望通过更好的在线服务功能来增加航班预订量，从而改善其在线客户体验并提高盈利能力。为了实现这一目标，该公司需要启动一项 Web 再造计划，并使用运行 Linux 操作系统的平台扩展其托管基础设施。
挑战
德国汉莎航空公司是一家领先的航空公司，该公司希望改善其在线客户体验。该公司希望启动一项网络再造计划，以增强其在线服务交付。此外，为了支持具有增强功能的新内容管理系统，该航空公司需要使用运行 Linux 操作系统的平台来扩展其托管基础设施。
解决方案
IBM 设计了一个全面的 Web 门户解决方案，其中包括 Lufthansa.com 的托管服务、应用程序维护以及由本地和全球 IBM 团队提供的支持。该解决方案合同针对容量、可用性和响应时间建立了极具竞争力的服务水平协议 (SLA)。2013 年，IBM 升级了该航空公司的基础设施，部署了 IBM Cloud Managed Services 环境，为该航空公司的 Web 工作负载和新内容管理系统创建了一个集成的混合云托管平台。
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