Dallas/Fort Worth International Airport Enhances Operations with MicroStrategy-Powered Mobile App
公司规模
1,000+
地区
- America
国家
- United States
产品
- MicroStrategy
- DFW Mobile App
- iPad Operations Analysis
技术栈
- Data Warehouse
- Mobile App
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 功能应用 - 远程监控系统
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- 运输
适用功能
- 商业运营
- 设施管理
用例
- 车队管理
- 预测性维护
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
关于客户
Dallas/Forth Worth International Airport (DFW) is the third busiest airport in the world in terms of aircraft movements. Established in 1968, DFW is managed by a Board of Directors responsible for overseeing all aspects of the airport's operations. The airport serves as a major hub for both domestic and international flights, facilitating millions of passengers and cargo movements annually. DFW is committed to providing a seamless and efficient travel experience, leveraging advanced technologies to enhance operational efficiency and customer satisfaction. The airport's strategic initiatives focus on innovation, sustainability, and continuous improvement to maintain its status as a leading global aviation hub.
挑战
The process of accessing critical information was extremely cumbersome for DFW as they had a large amount of data on multiple platforms. Previously, over 50% of the staff’s time was spent compiling, transferring, and inputting data. Then many hours were required to proofread the data to make sure that it was accurate and that the manually created spreadsheet had all the correct formulas in each of the cells. The DFW IT department worked with MicroStrategy to create a uniform data warehouse. With the new database, the probability of human error due to manual data entry has been eliminated, as the data is updating automatically.
解决方案
The DFW mobile app, powered by MicroStrategy, has significantly increased the level of accountability, transparency, and efficiency within various business units. The iPad app includes features such as checking crucial KPIs with the latest data and a heat map that allows users to focus on key areas of the airport. Users can instantly see how specific locations in the airport are performing and compare them to other terminals. The app enables users to create reports, rank terminals, and utilize data to achieve their goals. One of the main areas of focus is parking, which is the second-largest revenue generator at DFW. By using the MicroStrategy platform, DFW can analyze parking trends and customer behaviors to provide demanded services like valet parking. The app has also empowered DFW's leadership to make informed decisions quickly and efficiently, enhancing overall operational effectiveness.
运营影响
数量效益
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