Customer Success Story: Mesa Laboratories, Inc.
公司规模
200-1,000
地区
- America
国家
- United States
产品
- Autodesk Fusion Lifecycle
- NetSuite ERP
- Jitterbit
技术栈
- Cloud Computing
- Enterprise Resource Planning (ERP)
- Product Lifecycle Management (PLM)
- Software Integration
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 功能应用 - 企业资源规划系统 (ERP)
- 功能应用 - 产品生命周期管理系统 (PLM)
适用行业
- 食品与饮料
- 医疗保健和医院
- 药品
适用功能
- 商业运营
- 质量保证
用例
- 过程控制与优化
- 监管合规监控
- 远程协作
服务
- 系统集成
- 培训
关于客户
Mesa Laboratories, Inc. is a growing, highly profitable public company based in Denver, Colorado. Mesa develops, manufactures, and markets high-quality process validation and monitoring instruments, and consumables. From Fortune 500 companies to high tech start-ups, Mesa Lab’s products are used to assure product quality, control manufacturing processes, and to solve problems in niche markets in healthcare, industrial, pharmaceutical, medical, and food processing applications. Mesa Lab’s products are characterized by technical excellence and superior industry reputations.
挑战
Mesa Labs realized that its legacy software systems could no longer support a growing business. Mesa labs relied on a manual system to manage the change control process. “We used ‘red folders’ containing all the change documents, and these were sent to the appropriate departments for approval. We also had to rely on timely updates to the ERP system. This led to ordering materials at the wrong revision level. It was also possible to have the same part number in different facilities for different items,” said Alcala. For any company regulated by the FDA and desiring to maintain ISO compliance, strict change control and adherence to documented procedures is paramount. “We had a couple of audits that were a cause for concern for FDA and ISO auditors. Management recognized that we needed to address this issue immediately.”
解决方案
In October 2015, Mesa labs introduced Autodesk® Fusion Lifecycle PLM integrated with NetSuite® ERP to manage document and change order control more efficiently. Both systems operate in the Cloud and made use of Jitterbit software integration to break down communication barriers between normally-siloed functions. Mesa Labs undertook a six-month implementation process. “On Autodesk’s recommendation, we hired Razorleaf, a local implementation consulting company,” said Alcala. “The first step involved Razorleaf, mapping out our existing processes. This was invaluable in order that they could understand our business and our frustrations. Next, Razorleaf, mapped out a new workflow in Fusion Lifecycle. We documented our procedures and trained the users over a three-week period. In addition, we brought in an outside consultant to validate the system.” Mesa Labs transferred the BOMs and documentation from their old systems into Fusion Lifecycle. “After spending three weeks cleaning up the data, we went live with Fusion Lifecycle. We ran both systems in parallel for two months. Following this, we stopped using the ‘red folders’ completely. The reaction from the users has been very positive. A key factor was having a ‘super user’, a go-to person that became a Fusion Lifecycle expert.”
运营影响
数量效益
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