Customer Success Story: Mesa Laboratories, Inc.
Company Size
200-1,000
Region
- America
Country
- United States
Product
- Autodesk Fusion Lifecycle
- NetSuite ERP
- Jitterbit
Tech Stack
- Cloud Computing
- Enterprise Resource Planning (ERP)
- Product Lifecycle Management (PLM)
- Software Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Product Lifecycle Management Systems (PLM)
Applicable Industries
- Food & Beverage
- Healthcare & Hospitals
- Pharmaceuticals
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Process Control & Optimization
- Regulatory Compliance Monitoring
- Remote Collaboration
Services
- System Integration
- Training
About The Customer
Mesa Laboratories, Inc. is a growing, highly profitable public company based in Denver, Colorado. Mesa develops, manufactures, and markets high-quality process validation and monitoring instruments, and consumables. From Fortune 500 companies to high tech start-ups, Mesa Lab’s products are used to assure product quality, control manufacturing processes, and to solve problems in niche markets in healthcare, industrial, pharmaceutical, medical, and food processing applications. Mesa Lab’s products are characterized by technical excellence and superior industry reputations.
The Challenge
Mesa Labs realized that its legacy software systems could no longer support a growing business. Mesa labs relied on a manual system to manage the change control process. “We used ‘red folders’ containing all the change documents, and these were sent to the appropriate departments for approval. We also had to rely on timely updates to the ERP system. This led to ordering materials at the wrong revision level. It was also possible to have the same part number in different facilities for different items,” said Alcala. For any company regulated by the FDA and desiring to maintain ISO compliance, strict change control and adherence to documented procedures is paramount. “We had a couple of audits that were a cause for concern for FDA and ISO auditors. Management recognized that we needed to address this issue immediately.”
The Solution
In October 2015, Mesa labs introduced Autodesk® Fusion Lifecycle PLM integrated with NetSuite® ERP to manage document and change order control more efficiently. Both systems operate in the Cloud and made use of Jitterbit software integration to break down communication barriers between normally-siloed functions. Mesa Labs undertook a six-month implementation process. “On Autodesk’s recommendation, we hired Razorleaf, a local implementation consulting company,” said Alcala. “The first step involved Razorleaf, mapping out our existing processes. This was invaluable in order that they could understand our business and our frustrations. Next, Razorleaf, mapped out a new workflow in Fusion Lifecycle. We documented our procedures and trained the users over a three-week period. In addition, we brought in an outside consultant to validate the system.” Mesa Labs transferred the BOMs and documentation from their old systems into Fusion Lifecycle. “After spending three weeks cleaning up the data, we went live with Fusion Lifecycle. We ran both systems in parallel for two months. Following this, we stopped using the ‘red folders’ completely. The reaction from the users has been very positive. A key factor was having a ‘super user’, a go-to person that became a Fusion Lifecycle expert.”
Operational Impact
Quantitative Benefit
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