客户成功案例 - KRAMP 集团
公司规模
Large Corporate
地区
- Europe
国家
- Netherlands
产品
- IMI Supply Chain
技术栈
- IBM ecommerce platform
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 库存管理系统
适用行业
- 零售
适用功能
- 物流运输
- 销售与市场营销
用例
- 供应链可见性(SCV)
- 库存管理
服务
- 系统集成
关于客户
Kramp Group 是一家领先的农业企业备件分销商，业务覆盖欧洲大部分地区。该公司年收入达 4 亿欧元，拥有 1,500 名员工。公司总部位于荷兰 Varsseveld。得益于更好的服务和更低的生产成本，Kramp Group 的年增长率达到 10% 至 12%。该公司分销约 600,000 个备件，业务涉及批发分销和零售行业。
挑战
Kramp Group 是一家为欧洲各地的农业企业提供备件的经销商，在改善客户服务方面面临挑战。该公司正在寻找一种解决方案，以便腾出员工的时间来为客户提供技术支持和建议。现有系统效率不够高，无法处理整个欧洲 600,000 个零件的分销，这影响了公司的客户服务质量。
解决方案
为了应对这些挑战，Kramp Group 投资了 Aptean 的 IMI 供应链解决方案。该解决方案与 IBM 的跨国电子商务平台集成。这两个系统的集成为订单履行提供了一个灵活高效的系统。通过与 IMI 高级订单管理相连的 45 家使用 7 种语言的在线商店，客户可以从 Kramp 的任何欧洲仓库快速找到并订购备件。这大大提高了公司的订单处理效率和客户服务质量。
运营影响
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