Customer centric services and 30% savings on mileage with the in-cab tablet solution Mobile Workforce
公司规模
SME
地区
- Europe
国家
- Netherlands
产品
- AMCS Mobile Workforce
- TomTom
技术栈
- Navigation System
- iPad
- Back-office Software
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Environmental Impact Reduction
- Productivity Improvements
技术
- 功能应用 - 远程监控系统
- 功能应用 - 企业资源规划系统 (ERP)
- 网络与连接 - 蜂窝
适用行业
- 回收与废物管理
- 运输
适用功能
- 现场服务
- 物流运输
用例
- 车队管理
- 预测性维护
- 远程资产管理
服务
- 系统集成
- 软件设计与工程服务
关于客户
Reinis is a waste services company that prides itself on being 'Near, Flexible, Beneficial.' The company employs 65 enthusiastic and skilled workers who are engaged in various services, including the collection of household and industrial waste, manual and machine sweeping, graffiti removal, pest control, weed control, and smoothness control. Reinis is committed to staying ahead in the changing waste industry by focusing on customer needs and optimizing its processes. The company has been using AMCS back-office software for over 18 years and aims to enhance its customer-centric services and reduce CO2 emissions through innovative solutions.
挑战
Reinis, a waste services company, faced the challenge of staying ahead in the evolving waste industry while focusing on customer needs. The company anticipated a shift towards collecting waste only when needed, which required a move away from static routes to dynamic collection. This change necessitated optimizing processes to increase customer focus and efficiency. Reinis needed to ensure that both clients and personnel were prioritized in addressing ICT-related questions. The company had been satisfied with AMCS back-office software for over 18 years and wanted to complement it with a solution that could handle dynamic collection and improve customer service.
解决方案
Reinis implemented the Mobile Workforce solution to address its challenges. This solution seamlessly integrates with their existing back-office systems and allows drivers to execute added orders throughout the day. The Mobile Workforce solution is user-friendly and can be operated easily, even by those familiar with using a phone. It also includes features like real-time order handling, container registration, time registration of vehicle personnel, and mileage tracking, all in a digital format. This digitization reduces errors and administrative work, leading to more efficient operations. Additionally, the solution supports multilingual capabilities and offers better control over orders and their fulfillment. The use of an iPad with Mobile Workforce for collecting textiles ensures the quality of collected materials and enhances customer-specific delivery and retrieval systems.
运营影响
数量效益
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