Customer centric services and 30% savings on mileage with the in-cab tablet solution Mobile Workforce
Customer Company Size
SME
Region
- Europe
Country
- Netherlands
Product
- AMCS Mobile Workforce
- TomTom
Tech Stack
- Navigation System
- iPad
- Back-office Software
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Environmental Impact Reduction
- Productivity Improvements
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Networks & Connectivity - Cellular
Applicable Industries
- Recycling & Waste Management
- Transportation
Applicable Functions
- Field Services
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Reinis is a waste services company that prides itself on being 'Near, Flexible, Beneficial.' The company employs 65 enthusiastic and skilled workers who are engaged in various services, including the collection of household and industrial waste, manual and machine sweeping, graffiti removal, pest control, weed control, and smoothness control. Reinis is committed to staying ahead in the changing waste industry by focusing on customer needs and optimizing its processes. The company has been using AMCS back-office software for over 18 years and aims to enhance its customer-centric services and reduce CO2 emissions through innovative solutions.
The Challenge
Reinis, a waste services company, faced the challenge of staying ahead in the evolving waste industry while focusing on customer needs. The company anticipated a shift towards collecting waste only when needed, which required a move away from static routes to dynamic collection. This change necessitated optimizing processes to increase customer focus and efficiency. Reinis needed to ensure that both clients and personnel were prioritized in addressing ICT-related questions. The company had been satisfied with AMCS back-office software for over 18 years and wanted to complement it with a solution that could handle dynamic collection and improve customer service.
The Solution
Reinis implemented the Mobile Workforce solution to address its challenges. This solution seamlessly integrates with their existing back-office systems and allows drivers to execute added orders throughout the day. The Mobile Workforce solution is user-friendly and can be operated easily, even by those familiar with using a phone. It also includes features like real-time order handling, container registration, time registration of vehicle personnel, and mileage tracking, all in a digital format. This digitization reduces errors and administrative work, leading to more efficient operations. Additionally, the solution supports multilingual capabilities and offers better control over orders and their fulfillment. The use of an iPad with Mobile Workforce for collecting textiles ensures the quality of collected materials and enhances customer-specific delivery and retrieval systems.
Operational Impact
Quantitative Benefit
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