Motive > 实例探究 > Cordy Environmental Inc. Case Study

Cordy Environmental Inc. Case Study

Motive Logo
公司规模
SME
地区
  • America
国家
  • Canada
产品
  • KeepTruckin’s Vehicle Gateway
  • KeepTruckin’s GPS tracking
  • KeepTruckin’s geofence feature
  • KeepTruckin’s dashboard
  • KeepTruckin’s free app
技术栈
  • GPS tracking
  • Geofencing
  • Fleet management
实施规模
  • Enterprise-wide Deployment
影响指标
  • Cost Savings
  • Customer Satisfaction
技术
  • 传感器 - 全球定位系统
  • 功能应用 - 车队管理系统 (FMS)
适用行业
  • 石油和天然气
  • 建筑与基础设施
适用功能
  • 物流运输
  • 质量保证
用例
  • 车队管理
  • 地理围栏
  • 实时定位系统 (RTLS)
服务
  • 系统集成
  • 培训
关于客户
Cordy Environmental Inc. is an oil field and construction services company based in Alberta, Canada. The company takes safety very seriously and has a dedicated health, safety and environmental advisor (HSE) who oversees the company’s safety and transportation compliance. Cordy Environmental operates a fleet of 55 vehicles and often works on-site with other trucks from different companies. The company is committed to maintaining a good standing with its customers and uses technology to manage its business operations and resolve disputes.
挑战
Cordy Environmental, an oil field and construction services company based in Alberta, Canada, was facing challenges in maintaining its reputation with customers due to accusations of misconduct by its trucks at various sites. These accusations included dumping mud in the wrong place and spraying mud all over a site. The company was also dealing with billing disputes with strip sites, which charge by the hour for disposing of materials. These issues were causing stress and potentially damaging the company's relationships with its customers.
解决方案
Cordy Environmental implemented KeepTruckin’s Vehicle Gateway, a GPS tracking solution, to manage its fleet and resolve disputes with customers. The Vehicle Gateway records real-time GPS location and location history, which allowed the company to prove where its trucks were at any given time. The company also used KeepTruckin’s geofence feature, which alerts the company each time a truck passes through a designated virtual fence. This feature was particularly useful in proving how long a truck was at a particular site. To improve efficiency and transparency, Cordy Environmental gave its customers a KeepTruckin login to see the location of Cordy’s trucks whenever they had any concerns.
运营影响
  • Cordy Environmental was able to exonerate its drivers from accusations of misconduct by using GPS location history to prove where its trucks were at the time of the alleged incidents.
  • The company was able to resolve billing disputes with strip sites by using GPS location history to show how long its trucks were at the sites.
  • Cordy Environmental improved its transparency and trust with its customers by giving them access to view the current location of vehicles, location history, receive alerts and view reports.
  • The company was able to retain a high-performing employee who was wrongly accused of misconduct by a customer.
数量效益
  • Three instances of successful exoneration of drivers from accusations of misconduct.
  • Resolved multiple billing disputes with strip sites.

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