Controlling Costs Keeps Customers Happy
公司规模
1,000+
地区
- Europe
国家
- Croatia
产品
- Esri ArcGIS
- GDi ENSEMBLE Fleet
- RouteSmart
技术栈
- Real-Time Vehicle Tracking
- Advanced Routing Technology
- Geographic Information System (GIS)
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 预测分析
- 功能应用 - 车队管理系统 (FMS)
- 网络与连接 - 蜂窝
适用行业
- 运输
适用功能
- 商业运营
- 物流运输
用例
- 车队管理
- 预测性维护
- 车载远程信息处理
服务
- 软件设计与工程服务
- 系统集成
关于客户
Croatian Post is the national postal operator in Croatia, responsible for delivering mail and parcels across the country. The organization employs around 10,000 workers and operates more than 1,000 postal offices. Croatian Post handles the delivery of 38 million parcels annually, making it a critical player in the country's logistics and transportation sector. The organization embarked on a new development strategy to stabilize its core business by streamlining transportation and reducing delivery and distribution costs. This initiative aimed to enhance operational efficiency and customer satisfaction by leveraging advanced technology solutions.
挑战
Croatian Post, the national postal operator in Croatia, faced the challenge of making the delivery of 38 million parcels each year more efficient. The organization aimed to stabilize its core business by streamlining transportation and reducing delivery and distribution costs. With approximately 10,000 workers and more than 1,000 postal offices, managing such a large-scale operation required a comprehensive solution to monitor and optimize their fleet of over 3,000 vehicles. The primary goal was to reduce vehicle misuse, manage costs better, and improve overall fleet efficiency.
解决方案
To address the challenges, Croatian Post partnered with GDi GISDATA, Esri’s distributor in Croatia, to implement a solution based on the Esri ArcGIS platform. The solution included GDi’s ENSEMBLE Fleet product and Esri partner RouteSmart’s advanced routing technology. GDi’s ENSEMBLE Fleet tracks vehicles in real time and provides vehicle management for more than 3,000 Croatian Post vehicles. RouteSmart technology calculates optimized delivery routes, ensuring efficient parcel distribution. All data is managed, analyzed, and mapped through ArcGIS, providing the entire organization with a comprehensive view of all postal activities. This integration allowed Croatian Post to monitor vehicle telematics digitally, reducing vehicle misuse and managing costs through automated expense data entry and per diem cost calculations.
运营影响
数量效益
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