Controlling Costs Keeps Customers Happy
Company Size
1,000+
Region
- Europe
Country
- Croatia
Product
- Esri ArcGIS
- GDi ENSEMBLE Fleet
- RouteSmart
Tech Stack
- Real-Time Vehicle Tracking
- Advanced Routing Technology
- Geographic Information System (GIS)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Functional Applications - Fleet Management Systems (FMS)
- Networks & Connectivity - Cellular
Applicable Industries
- Transportation
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Vehicle Telematics
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Croatian Post is the national postal operator in Croatia, responsible for delivering mail and parcels across the country. The organization employs around 10,000 workers and operates more than 1,000 postal offices. Croatian Post handles the delivery of 38 million parcels annually, making it a critical player in the country's logistics and transportation sector. The organization embarked on a new development strategy to stabilize its core business by streamlining transportation and reducing delivery and distribution costs. This initiative aimed to enhance operational efficiency and customer satisfaction by leveraging advanced technology solutions.
The Challenge
Croatian Post, the national postal operator in Croatia, faced the challenge of making the delivery of 38 million parcels each year more efficient. The organization aimed to stabilize its core business by streamlining transportation and reducing delivery and distribution costs. With approximately 10,000 workers and more than 1,000 postal offices, managing such a large-scale operation required a comprehensive solution to monitor and optimize their fleet of over 3,000 vehicles. The primary goal was to reduce vehicle misuse, manage costs better, and improve overall fleet efficiency.
The Solution
To address the challenges, Croatian Post partnered with GDi GISDATA, Esri’s distributor in Croatia, to implement a solution based on the Esri ArcGIS platform. The solution included GDi’s ENSEMBLE Fleet product and Esri partner RouteSmart’s advanced routing technology. GDi’s ENSEMBLE Fleet tracks vehicles in real time and provides vehicle management for more than 3,000 Croatian Post vehicles. RouteSmart technology calculates optimized delivery routes, ensuring efficient parcel distribution. All data is managed, analyzed, and mapped through ArcGIS, providing the entire organization with a comprehensive view of all postal activities. This integration allowed Croatian Post to monitor vehicle telematics digitally, reducing vehicle misuse and managing costs through automated expense data entry and per diem cost calculations.
Operational Impact
Quantitative Benefit
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