Continuum Empowers Evolve IT Australia to Fortify Customer Relationships and Offer More Strategic and Profitable Services
公司规模
11-200
地区
- Asia
- Pacific
国家
- Australia
产品
- Continuum RMM
- Continuum NOC
- Continuum University
- Elite Server Care
技术栈
- Remote Monitoring and Management (RMM)
- Network Operations Centre (NOC)
- Server Care
- Desktop Care
- Mobile Care
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
技术
- 分析与建模 - 预测分析
- 应用基础设施与中间件 - 数据交换与集成
- 功能应用 - 远程监控系统
适用行业
- Professional Service
- Software
适用功能
- 商业运营
- 现场服务
用例
- 预测性维护
- 远程资产管理
服务
- 软件设计与工程服务
- 系统集成
- 培训
关于客户
Evolve IT Australia has been specialising in solving business pain points and assisting organisations with their digital transformation for more than two decades. The Melbourne based MSP is dedicated to delivering outstanding service to its small- and medium-sized customers across Australia. By using technology to break down barriers, Evolve IT is able to deliver greater impact to their customers, while focusing on their company passion of creating and strengthening communities. Evolve IT supports and partners with its customers by using technology to break-down operational barriers enabling them to focus on their passion to ultimately deliver greater impact to their customers and community.
挑战
Before partnering with Continuum in 2016, Evolve IT spent some years searching for the right partner to help them successfully build out their managed IT services business, trying many remote monitoring and management (RMM) solutions along the way. From a technical perspective, the company was able to manage its customers well, but soon found that routine IT maintenance was taking precious time and resources away from their customer relationships. In their search for a more efficient RMM solution, Evolve IT found Continuum and learned how Continuum RMM and its integrated Network Operations Centre (NOC) could provide the behind-the-scenes support they needed to refocus their team’s attention on their valued customers.
解决方案
Evolve IT leverages Continuum RMM, an intelligent remote monitoring and management solution designed to give visibility into every aspect of customer IT environments. The solution, which offers various support levels and four products including Server Care, Desktop Care, Network Care and Mobile Care, is also integrated with Continuum’s 700+ NOC technicians, who act as a direct extension of Evolve IT’s team. With technical teams at Continuum’s NOC providing proactive monitoring, problem resolution and expertise across a number of different technology platforms and services, the technical staff at Evolve IT is able to maximize their full skillset and focus on driving more meaningful customer engagement. In conjunction with Continuum’s products, Evolve IT also benefits from the company’s resources dedicated to partner success and education. Continuum University, the company’s self-paced online learning centre, equips Evolve IT Australia’s technical team with the training and knowledge they need to best serve their customers.
运营影响
数量效益
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