Continuum Empowers Evolve IT Australia to Fortify Customer Relationships and Offer More Strategic and Profitable Services
Customer Company Size
SME
Region
- Asia
- Pacific
Country
- Australia
Product
- Continuum RMM
- Continuum NOC
- Continuum University
- Elite Server Care
Tech Stack
- Remote Monitoring and Management (RMM)
- Network Operations Centre (NOC)
- Server Care
- Desktop Care
- Mobile Care
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Revenue Growth
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Analytics & Modeling - Predictive Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Professional Service
- Software
Applicable Functions
- Business Operation
- Field Services
Use Cases
- Remote Asset Management
- Predictive Maintenance
Services
- System Integration
- Software Design & Engineering Services
- Training
About The Customer
Evolve IT Australia has been specialising in solving business pain points and assisting organisations with their digital transformation for more than two decades. The Melbourne based MSP is dedicated to delivering outstanding service to its small- and medium-sized customers across Australia. By using technology to break down barriers, Evolve IT is able to deliver greater impact to their customers, while focusing on their company passion of creating and strengthening communities. Evolve IT supports and partners with its customers by using technology to break-down operational barriers enabling them to focus on their passion to ultimately deliver greater impact to their customers and community.
The Challenge
Before partnering with Continuum in 2016, Evolve IT spent some years searching for the right partner to help them successfully build out their managed IT services business, trying many remote monitoring and management (RMM) solutions along the way. From a technical perspective, the company was able to manage its customers well, but soon found that routine IT maintenance was taking precious time and resources away from their customer relationships. In their search for a more efficient RMM solution, Evolve IT found Continuum and learned how Continuum RMM and its integrated Network Operations Centre (NOC) could provide the behind-the-scenes support they needed to refocus their team’s attention on their valued customers.
The Solution
Evolve IT leverages Continuum RMM, an intelligent remote monitoring and management solution designed to give visibility into every aspect of customer IT environments. The solution, which offers various support levels and four products including Server Care, Desktop Care, Network Care and Mobile Care, is also integrated with Continuum’s 700+ NOC technicians, who act as a direct extension of Evolve IT’s team. With technical teams at Continuum’s NOC providing proactive monitoring, problem resolution and expertise across a number of different technology platforms and services, the technical staff at Evolve IT is able to maximize their full skillset and focus on driving more meaningful customer engagement. In conjunction with Continuum’s products, Evolve IT also benefits from the company’s resources dedicated to partner success and education. Continuum University, the company’s self-paced online learning centre, equips Evolve IT Australia’s technical team with the training and knowledge they need to best serve their customers.
Operational Impact
Quantitative Benefit
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