Comodo One MSP IT Management Platform: A Case Study of XL Pro PC
公司规模
11-200
地区
- Europe
国家
- United Kingdom
产品
- Comodo One MSP
- Comodo Remote Monitoring and Management
- Comodo Service Desk
- Comodo Patch Management
技术栈
- Remote Monitoring and Management
- Service Desk
- Patch Management
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 平台即服务 (PaaS) - 数据管理平台
- 平台即服务 (PaaS) - 设备管理平台
适用行业
- Professional Service
- Software
适用功能
- 商业运营
- 现场服务
用例
- 预测性维护
- 远程资产管理
- 远程控制
服务
- 软件设计与工程服务
- 系统集成
关于客户
Based in the United Kingdom, XL Pro PC has grown from a builder of custom PCs back in 2008, to a full managed services provider servicing the IT needs of consumers and small businesses across Halifax and West Yorkshire. With a desire to always keep IT costs in check, XL Pro recently registered for the free Comodo One MSP IT management platform while looking for a stable RMM solution to better service its customer base.
挑战
Before implementing the Comodo One MSP IT management platform, XL Pro was servicing its customers through physical, on-site visits. To try and service more customers in less time, XL Pro started investigating purchasing its first RMM solution that would deliver a secure and reliable performance for both its customers and its own workforce –while not adding cumbersome costs.
解决方案
While researching best of breed RMM service offerings, XL Pro signed up for the free Comodo One MSP platform that integrates RMM, Patch Management and Service Desk - all under one console. XL Pro has started adopting and using the Comodo One RMM solution within Comodo One MSP, uploading devices and endpoints to help the company monitor and service its customers across Halifax and West Yorkshire. Because the managed services solution from Comodo is free, XL Pro has the option to reinvest the cost savings it is achieving back into its business – giving the company more financial flexibility to better serve its customer base and grow.
运营影响
数量效益
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