Comodo One MSP IT Management Platform: A Case Study of XL Pro PC
Customer Company Size
SME
Region
- Europe
Country
- United Kingdom
Product
- Comodo One MSP
- Comodo Remote Monitoring and Management
- Comodo Service Desk
- Comodo Patch Management
Tech Stack
- Remote Monitoring and Management
- Service Desk
- Patch Management
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
- Platform as a Service (PaaS) - Device Management Platforms
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Professional Service
- Software
Applicable Functions
- Field Services
- Business Operation
Use Cases
- Predictive Maintenance
- Remote Asset Management
- Remote Control
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Based in the United Kingdom, XL Pro PC has grown from a builder of custom PCs back in 2008, to a full managed services provider servicing the IT needs of consumers and small businesses across Halifax and West Yorkshire. With a desire to always keep IT costs in check, XL Pro recently registered for the free Comodo One MSP IT management platform while looking for a stable RMM solution to better service its customer base.
The Challenge
Before implementing the Comodo One MSP IT management platform, XL Pro was servicing its customers through physical, on-site visits. To try and service more customers in less time, XL Pro started investigating purchasing its first RMM solution that would deliver a secure and reliable performance for both its customers and its own workforce –while not adding cumbersome costs.
The Solution
While researching best of breed RMM service offerings, XL Pro signed up for the free Comodo One MSP platform that integrates RMM, Patch Management and Service Desk - all under one console. XL Pro has started adopting and using the Comodo One RMM solution within Comodo One MSP, uploading devices and endpoints to help the company monitor and service its customers across Halifax and West Yorkshire. Because the managed services solution from Comodo is free, XL Pro has the option to reinvest the cost savings it is achieving back into its business – giving the company more financial flexibility to better serve its customer base and grow.
Operational Impact
Quantitative Benefit
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