合作金融服务人力资源运营提高价值、质量和灵活性
公司规模
Large Corporate
地区
- Europe
国家
- United Kingdom
产品
- Oracle E-Business Suite Human Resources Management
技术栈
- Oracle
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 金融与保险
适用功能
- 人力资源
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
合作金融服务公司 (CFS) 是一家企业集团，旗下包括合作保险、合作投资和合作银行。作为英国最大的消费者合作社合作集团的一部分，CFS 拥有约 650 万客户。CFS 的人力资源部门总部位于曼彻斯特，服务于约 7,500 名员工，主要分布在西北地区的三个主要地点。人力资源部门面临着来自企业的压力，需要提高其提供的价值。企业希望在吸引和留住高素质人才、管理绩效和确保通过适当的学习机会培养人才方面获得更大的支持。此外，还希望降低成本、提高效率并改善服务质量。
挑战
合作金融服务公司 (CFS) 面临着增加其提供的价值的压力。该公司希望在吸引和留住高素质人才、管理绩效和确保通过适当的学习机会培养人才方面获得更多支持。此外，该公司还努力降低成本、提高效率和改善服务质量。就提供基本人力资源服务而言，CFS 面临着许多挑战。其一般人力资源管理系统位于内部，而工资系统则外包。这两个系统通过批处理接口连接，这影响了信息的及时性和准确性，这在创建每月工资单时尤其具有挑战性。没有自助访问人力资源信息的服务，详细信息是通过纸质表格或电子邮件收集的，然后输入内部系统或发送给工资单提供商进行输入。管理信息、见解和分析难以获得，运行这两个系统的成本很高。
解决方案
通过与 IBM 合作，HR 部门改变了其运营模式，提供对核心 HR 流程和信息的自助访问、对业务的分级支持以及用于未来服务改进的灵活平台。CFS 转型的第一阶段涉及实施核心 HR 功能和工资单，所有服务均由 IBM 托管和支持。这一目标仅用了 22 周就实现了，这是 IBM 实施 Oracle E-Business Suite 人力资源管理最快的一次。CFS 在自助服务设施上线时也有类似的经历。所有流程一次性实施，进展非常顺利。人们可以立即访问管理自己的 HR 数据所需的工具。考虑到涉及的巨大文化变革和学习曲线，CFS 实施新 HR 解决方案的速度和成功就更加令人惊叹了。
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