中国消费金融公司利用 nGeniusONE 保障最终用户体验
公司规模
200-1,000
地区
- Asia
国家
- China
产品
- nGeniusONE® Service Assurance platform
- COTS-based InfiniStreamNG™ software
- vSCOUT™ virtual appliance
- nGenius® 5010 Packet Flow Switch
技术栈
- Datacenter
- Virtualized servers
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
技术
- 应用基础设施与中间件 - 数据交换与集成
- 网络与连接 - 网络管理和分析软件
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 基础设施检查
- 质量预测分析
服务
- 数据科学服务
- 系统集成
关于客户
客户是一家金融服务集团，是中国线上线下 (O2O) 金融模式的先驱。他们的主要服务产品是消费贷款产品。这家精益但敏捷的企业在不到十几个办事处运营，但仍为数百万客户提供支持，年收入超过 50 亿元人民币。作为一家依赖贷款申请和审批快速成功的企业，服务保证对该组织至关重要。
挑战
金融服务集团面临着向现有和潜在客户提供快速、始终在线服务的挑战。问题在影响到客户后才被发现，而 NetOps/AppOps 很难快速找出服务缓慢的根本原因。用户经常无法提交在线申请或贷款付款，因为服务速度太慢，在完成之前就会超时。当客户报告问题时，AppOps 团队能够观察到交易率低于预期，但缺乏工具或可见性来快速了解原因。
解决方案
NETSCOUT 解决方案彻底改变了该公司的监控策略。NetOps 团队在整个数据中心和虚拟化服务器上战略性地在 NETSCOUT 认证设备和 vSCOUT 虚拟设备上部署了基于 COTS 的 InfiniStreamNG 软件，以提供完整应用程序路径的端到端监控，以便 AppOps 和 NetOps 团队可以快速找到网络或应用程序故障。NETSCOUT 的数据包流交换机提供了一个被动监控结构，用于收集和聚合来自 vSCOUT 的线路数据并将其转发到 InfiniStreamNG 接口，从而在虚拟化环境中提供完整的自适应服务智能 (ASI) 智能数据。这些数据源生成的智能数据由 nGeniusONE 服务保证平台转换为更智能的分析。
运营影响
数量效益
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