Chinese Consumer Finance Company Protects End User Experience with nGeniusONE
Company Size
200-1,000
Region
- Asia
Country
- China
Product
- nGeniusONE® Service Assurance platform
- COTS-based InfiniStreamNG™ software
- vSCOUT™ virtual appliance
- nGenius® 5010 Packet Flow Switch
Tech Stack
- Datacenter
- Virtualized servers
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Infrastructure Inspection
- Predictive Quality Analytics
Services
- Data Science Services
- System Integration
About The Customer
The customer is a financial services group that is a pioneer of the online-to-offline (O2O) finance model in China. Their main service offering is consumer loan products. This lean but agile business operates out of less than a dozen offices, but still supports millions of customers, driving an annual revenue of more than 5 billion RMB. As a business that depends on the rapid success of loan applications and approvals, service assurance is of great importance to this organization.
The Challenge
The financial services group was facing challenges in delivering rapid, always-on services to current and prospective customers. Problems were going undiscovered until after they became customer affecting, and NetOps / AppOps struggled to quickly identify the root cause of service slowness. Users were frequently unable to submit online applications or loan payments because the service was so slow it would time out before completion. When customers reported problems, the AppOps team was able to observe that transaction rates were lower than expected but lacked the tools or visibility to quickly understand why.
The Solution
NETSCOUT solutions have truly revolutionized this company’s monitoring strategy. The NetOps team deployed COTS-based InfiniStreamNG software on NETSCOUT certified appliances and vSCOUT virtual appliances strategically throughout the datacenter and virtualized servers to provide end-to-end monitoring of the complete application path so that the AppOps and NetOps teams can quickly locate network or application failures. NETSCOUT’s packet flow switch provides a passive monitoring fabric to collect and aggregate the wire data from vSCOUT and forwards it to an InfiniStreamNG interface, providing full Adaptive Service IntelligenceTM (ASI) smart data in the virtualized environment. The smart data generated by these data sources is converted into smarter analytics by the nGeniusONE Service Assurance platform.
Operational Impact
Quantitative Benefit
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