Central 1 Credit Union 案例研究
公司规模
1,000+
地区
- America
国家
- Canada
产品
- Zenoss
- ServiceNow
- ZenPack
技术栈
- Google Cloud Platform
- Kubernetes
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 基础设施检查
- 根因分析与诊断
服务
- 数据科学服务
- 系统集成
关于客户
Central 1 Credit Union 是一家金融机构，为加拿大各地约 300 家公司提供批发金融产品、信托服务、支付处理解决方案和数字银行服务。该公司总部位于不列颠哥伦比亚省温哥华，在多伦多和安大略省密西沙加设有办事处。Central 1 持有约 177 亿美元的资产，是不列颠哥伦比亚省 42 家成员信用合作社和安大略省 70 家成员信用合作社的主要流动性管理者、支付提供商和贸易协会。
挑战
Central 1 Credit Union 为加拿大各地约 300 家信用合作社和机构客户提供批发金融产品、信托服务、支付处理解决方案和数字银行服务。为确保客户数据和组织系统的安全性和可靠性，并实现以客户为中心和卓越运营的核心目标，Central 1 需要全面了解其复杂的云、虚拟和物理 IT 环境。Central 1 在监控其主要服务方面存在许多痛点。使用之前的监控方法，Central 1 无法判断服务何时因服务器中断或其他 IT 事件而降级或受到影响。尽管 Central 1 使用 ServiceNow 进行 IT 事件报告和管理，但不同办公室的 IT 团队成员很难协同解决服务中断问题，并且维护所有位置的准确数据需要耗时的手动更新。
解决方案
Central 1 选择 Zenoss 来提供数据洞察、根本原因分析和跨广泛设备和托管资源的无限可扩展性。Zenoss 的开箱即用模块化扩展（称为 ZenPacks）使 Central 1 能够轻松监控其 IT 基础架构中的任何系统。利用集成 Zenoss 和 Google Cloud Platform 的 ZenPack，Central 1 能够获得以前无法实现的 Kubernetes 集群可见性。经过认证的 Zenoss-ServiceNow 集成是 Central 1 决定选择 Zenoss 的重要组成部分，Central 1 部署了事件管理组件和 ServiceNow 配置管理数据库集成。ServiceNow 集成还允许 Central 1 的 IT 运营 (IT Ops) 和 IT 服务管理 (ITSM) 团队无缝共享相关信息并在服务中断期间有效协作。
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