Central 1 Credit Union Case Study
Company Size
1,000+
Region
- America
Country
- Canada
Product
- Zenoss
- ServiceNow
- ZenPack
Tech Stack
- Google Cloud Platform
- Kubernetes
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - API Integration & Management
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
Use Cases
- Infrastructure Inspection
- Root Cause Analysis & Diagnosis
Services
- Data Science Services
- System Integration
About The Customer
Central 1 Credit Union is a financial institution that provides wholesale financial products, trust services, payment processing solutions and digital banking services to approximately 300 companies across Canada. The company is headquartered in Vancouver, British Columbia, with additional offices in Toronto and Mississauga, Ontario. Central 1 holds approximately $17.7 billion in assets and serves as the primary liquidity manager, payments provider and trade association for 42 member credit unions in British Columbia and 70 in Ontario.
The Challenge
Central 1 Credit Union provides wholesale financial products, trust services, payment processing solutions and digital banking services to roughly 300 credit unions and institutional clients across Canada. To ensure the security and reliability of their customer data and organizational systems and achieve their core goals of client centricity and operational excellence, Central 1 needed complete visibility into their complex cloud, virtual and physical IT environments. Central 1 had a number of pain points around monitoring its primary services. With its previous monitoring approach, Central 1 was unable to tell when services were degraded or impacted by a server outage or other IT event. Although Central 1 was using ServiceNow for IT incident reporting and management, it was difficult for IT team members in separate offices to work together to resolve service disruptions, and maintaining accurate data across all locations required time-consuming manual updates.
The Solution
Central 1 selected Zenoss to provide data insight, root-cause analysis, and unlimited scalability across a broad scope of devices and managed resources. Zenoss’ out-of-the-box modular extensions, called ZenPacks, enable Central 1 to easily monitor any system in its IT infrastructure. Leveraging a ZenPack that integrates Zenoss and Google Cloud Platform, Central 1 was able to get visibility into kubernetes clusters that wasn’t previously possible. The certified Zenoss-ServiceNow integration was a vital component of Central 1’s decision to select Zenoss, and Central 1 deployed both the incident management component and the ServiceNow Configuration Management Database integration. The ServiceNow integration also allows Central 1’s IT operations (IT Ops) and IT service management (ITSM) teams to seamlessly share relevant information and work together effectively during service disruptions.
Operational Impact
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