Dynatrace > 实例探究 > 提高效率和客户体验:BMO 与 Dynatrace 的数字优先战略

提高效率和客户体验:BMO 与 Dynatrace 的数字优先战略

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技术
  • 分析与建模 - 实时分析
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 金融与保险
适用功能
  • 人力资源
  • 产品研发
用例
  • 实时定位系统 (RTLS)
  • 时间敏感网络
服务
  • 云规划/设计/实施服务
关于客户
BMO 是一家拥有 1200 万客户、1.14 万亿美元资产和 250 亿美元收入的金融机构。它旨在提供一流的客户体验,同时优化运营效率。
挑战
BMO 是北美最大的银行之一,采用数字优先战略来推动金融进步并满足客户需求。然而,传统的日志分析过程非常耗时并且阻碍了实时洞察。
解决方案
BMO 实施了 Dynatrace,这是一种人工智能驱动的解决方案,带有名为 Grail 的数据湖库,可自动执行日志分析并提供实时见解。这使得 BMO 能够改善问题识别和响应时间,消除手工劳动,并支持更快的创新步伐。
运营影响
  • With Dynatrace, BMO has seen increased customer trust and loyalty due to the improved speed at which its teams can identify and respond to issues in the digital customer journey. Manual log analytics processes that previously took BMO’s teams up to 45 minutes now take 5 seconds with Dynatrace. This has enabled dramatic improvements in how quickly the teams can diagnose and act on an issue. Dynatrace has also facilitated faster innovation with lower risk, enabling BMO's teams to quickly understand issues associated with changes or new services they introduce and instantly roll back if they need to. Dynatrace’s ecosystem integrations have opened the door for BMO to accelerate its journey towards a self-healing applications strategy to drive further efficiency.
数量效益
  • Cut 60 hours of monthly log analytics toil per team
  • Unlocked 40 hours of extra time for development
  • Issue analysis and resolution time slashed by 80%

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