BlackLine Systems’ financial services clients sail through the monthend close process with BlackLine and New Relic
公司规模
200-1,000
地区
- America
- Asia
- Europe
国家
- Australia
- United Kingdom
- United States
产品
- BlackLine OnDemand Software-as-a-Service (SaaS)
- New Relic
- Rackspace Hosting
技术栈
- SaaS
- Cloud Hosting
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 云计算
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 预测性维护
- 实时定位系统 (RTLS)
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
BlackLine Systems is a company founded in 2001 that provides enterprise-class software used to automate and control the financial close process, including the complex and cumbersome account reconciliation process. The company delivers its application over the Internet through its BlackLine OnDemand Software-as-a-Service (SaaS) offering. BlackLine has completed the Statement on Standards for Attestation Engagements No. 16 (SSAE 16) report – an internationally recognized auditing standard developed by the American Institute of Certified Public Accountants (AICPA) which sets guidelines for auditors to use in order to objectively assess the internal controls of service organizations. BlackLine offers a secure, state-of-the-art, hosted solution and provides all backups, disaster recovery, maintenance, support, etc. Both the BlackLine application and Rackspace data center have gone through successful SSAE 16/ISAE 3402 audits, giving clients even greater peace of mind that their data is safe and secure. The company is headquartered in Los Angeles with offices in Atlanta, Chicago, London, New York, Portland, Ore. and Sydney, and delivers its services to companies around the globe.
挑战
BlackLine Systems, a provider of enterprise-class software used to automate and control the financial close process, was facing challenges with its growing business and expanding global customer base. The company needed reliable high-speed performance to ensure delivery of its SaaS-based month-end close and reconciliation application to clients. Serving companies of all sizes that must adhere to compliance-related financial deadlines, BlackLine Systems had self-imposed performance and uptime requirements designed to meet customers’ varying needs. However, ensuring superior performance became more challenging as BlackLine’s customer base continued to grow rapidly. For the BlackLine app team, understanding application performance and having the ability to quickly find and diagnose performance issues before they affect customers became increasingly important.
解决方案
To ensure the uptime and high performance required to ensure its customers meet internal financial reporting requirements every month, BlackLine chose Rackspace as its hosting provider, in large part because of the company’s reputation for high quality performance and reliability. BlackLine needed a very high level of reliability, so the company chose the Rackspace Critical Sites Service, which commits to 100% production platform uptime. As a Rackspace customer, BlackLine was eligible for free New Relic, and when New Relic announced Real User Monitoring (RUM) as part of its base offering, the BlackLine team was immediately interested. They knew that the ability to get a complete view of application performance that included the browser response times and end user and application performance was vital to making improvements in their application going forward. They quickly adopted New Relic’s easy-to-use interface and complete end-to-end view of the application to enhance their service offering to their customers.
运营影响
数量效益
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