银行通过 nGeniusONE 确保交易应用程序和运营服务
公司规模
1,000+
地区
- America
产品
- nGeniusONE Service Assurance solution
- InfiniStreamNG software 6900 and 2600 series appliances
- nGenius 3400 Series Collector
技术栈
- AWS Cloud
- Google Suite
- Cisco Webex
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 云计算
- 平台即服务 (PaaS) - 连接平台
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 预测性维护
- 供应链可见性(SCV)
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
客户是一家备受尊敬的全球金融服务公司，也是其所在地区最大的金融机构之一。他们为全球数百万客户提供商业和消费者银行服务，并为机构投资者提供金融交易和全球证券服务。这包括咨询专业知识和托管管理。该公司拥有数万名员工，分布在数千个当地分支机构，为整个拉丁美洲业务地区的数百万客户提供支持。这家银行的数字环境通过复杂的分布式分支机构、自动柜员机 (ATM)、联系中心、在线和移动应用程序网络支持客户的金融活动。这要求应用程序服务具有最高的性能，以确保快速高效地完成交易。
挑战
该银行面临的挑战是，其现有的网络管理工具即将达到使用寿命。他们需要一种新的服务保证解决方案，以便在数字化转型环境中提供对银行和交易服务的可见性。该银行的要求包括关键后台服务的应用程序分析、私有数据中心、AWS 云及其分布式银行分支机构之间端到端可见性的基础设施可见性、在单一管理应用程序中同时支持网络数据包流量和 NetFlow 数据分析，以及性能管理用例和功能，以便在单一分析平台上解决故障排除、新出现问题的早期预警、利用率趋势、容量规划、最终用户体验分析等问题。
解决方案
该银行选择了 NETSCOUT 的创新型 nGeniusONE 服务保障解决方案，该解决方案采用 InfiniStreamNG (ISNG) 设备进行数据包监控，并采用 nGenius Flow Collectors 进行 NetFlow 监控。ISNG 6900 和 2600 系列设备用于监控进出银行私有数据中心的流量。真实用户数据包用于评估和排除交易应用程序以及业务运营应用程序（例如 Cisco Webex 和 Google Suite 等）的性能故障。nGenius 3400 系列 Collectors 部署在数据中心，专注于从银行广泛的分支机构环境中全面了解 NetFlow 流量。这提供了流量和应用程序信息，以跟踪正在使用的顶级应用程序、应用程序的顶级用户和对话以及应用程序随时间推移的利用率。有了这些趋势细节，容量变化和预算调整的规划将更加精确。
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