Banco Sabadell Invests in Digital Banking
公司规模
Large Corporate
地区
- Europe
国家
- Spain
产品
- TIBCO ActiveMatrix Service Grid
- TIBCO Integration Platform
- TIBCO In-Memory Data Grid
技术栈
- Service-Oriented Architecture (SOA)
- Complex Event Processing (CEP)
- Business Process Management (BPM)
- API Management
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Cost Savings
- Productivity Improvements
技术
- 平台即服务 (PaaS) - 连接平台
- 分析与建模 - 实时分析
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 实时定位系统 (RTLS)
服务
- 系统集成
- 软件设计与工程服务
关于客户
Banco Sabadell is a prominent financial institution in Spain, known for its commitment to delivering top-quality financial services. The bank has been focusing on a new digital banking model to meet the evolving demands of digital customers. With a strong emphasis on customer satisfaction, Banco Sabadell aims to offer personalized services and build a new kind of relationship between the organization and its customers. The bank has been integrating its systems and laying out its digital business foundation to support its digital strategy.
挑战
Banco Sabadell aimed to transition to a new digital banking model to meet the demands of more discerning digital customers. The bank faced challenges with complex legacy systems that were not integrated, leading to increased costs and longer time-to-market for new cross-system requirements. The primary goal was to simplify operations, administration, and customer relationships to deliver top-quality financial services and enhance customer satisfaction.
解决方案
Banco Sabadell partnered with TIBCO to integrate its treasury systems using ActiveMatrix Service Grid and later expanded to TIBCO's integration platform. The bank's new digital strategy required a new digital architecture to incorporate historical and real-time customer activity data from each channel. By offering a consistent user experience across all channels and detecting customer interactions as events, Banco Sabadell aimed to provide timely and relevant responses to customers. The solution involved executing business functions in a centralized service app and making relevant data available everywhere, every time.
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