Banca Carige：通过在安全平台上推出创新的移动服务提供卓越的客户服务
公司规模
Large Corporate
地区
- Europe
国家
- Italy
产品
- IBM Campaign Version 8.6
- IBM CICS Transaction Gateway for z/OS, Version 7
- IBM CICS Transaction Server for z/OS, Version 4.2
- IBM DB2 Analytics Accelerator for z/OS, Version 4.1
- IBM DB2 10 for z/OS
技术栈
- IBM WebSphere Application Server Network Deployment Version 7 and Version 8.5
- IBM WebSphere Enterprise Service Bus, Version 7
- IBM WebSphere Portal Version 8
- IBM Worklight Server Version 6.0
- IBM z/OS V1.13
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Cost Savings
- Digital Expertise
技术
- 平台即服务 (PaaS) - 连接平台
适用行业
- 金融与保险
适用功能
- 销售与市场营销
- 商业运营
用例
- 预测性维护
- 质量预测分析
- 供应链可见性(SCV)
服务
- 云规划/设计/实施服务
- 数据科学服务
关于客户
Banca Carige 是意大利领先的银行之一。该银行已运营多年，建立了值得信赖和可靠的声誉。该银行提供广泛的服务，包括账户、付款和贷款。它还提供分行应用程序、ATM 系统和网上银行服务。该银行非常注重客户服务，并不断寻找改善服务交付的方法。它拥有庞大的客户群，处理大量客户和交易数据。
挑战
意大利领先的银行 Banca Carige 面临着激烈的竞争，希望开发以客户为中心的服务交付方式。然而，它首先需要更深入地了解客户的需求和愿望。该银行正在寻找一个强大而值得信赖的平台来支持其新的分析和移动功能。随着银行客户越来越多地采用网络和移动技术，他们对全天候服务的期望也越来越高。对于 Banca Carige 来说，这提高了确保其数字渠道全天候可用的风险。
解决方案
Banca Carige 使用 IBM 软件在 IBM® zEnterprise® EC12 大型机上构建了一个分析环境和一项新的移动银行服务，这些大型机可提供全天候可用性和高安全性。该银行已通过分行应用程序、ATM 系统和网上银行补充了这一核心功能，这些应用程序运行在 IBM WebSphere® Application Server Network Deployment 和 IBM WebSphere Portal 上。WebSphere 应用程序在 Red Hat Enterprise Linux 上运行，该 Linux 专用集成设施 (IFL) 引擎位于同一大型机服务器内。该银行最近购买了 IBM DB2 Analytics Accelerator for z/OS，以集中分析功能并将其与 DB2 for z/OS 上的事务数据库集成。数据分析和挖掘是在 DB2 for z/OS 和 DB2 Analytics Accelerator for z/OS 上使用一系列工具执行的，这些工具包括 IBM SPSS® Modeler（在分布式平台上的 Linux 上运行）以及 Microsoft Excel（满足更基本的要求）。
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