Aptean Axis ERP 的属性定价改善了 Plymouth Tube 的客户服务
公司规模
1,000+
地区
- America
国家
- United States
产品
- Aptean Axis ERP
技术栈
- ERP Systems
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 金属
适用功能
- 商业运营
- 销售与市场营销
用例
- 自动化制造系统
服务
- 系统集成
关于客户
普利茅斯管材公司 (Plymouth) 是一家全球供应商，为机械、压力、锅炉和液压应用提供特种碳合金、镍合金和不锈钢管材。家族企业普利茅斯致力于提供优质的产品和服务，在美国东部地区拥有 11 家制造厂。该公司拥有 800 多名员工，成立于 1924 年。普利茅斯管材公司是一家精密钢管制造商。
挑战
普利茅斯管材公司在一次年度场外管理会议上指出，其产品定价流程的手动性质是一个严重缺陷。每位客户服务代表 (CSR) 都根据价格表、市场知识、客户和其他通常未记录的“部落知识”来准备报价。该流程本身很繁琐，这让普利茅斯及其客户都感到沮丧，尤其是当备用 CSR 代替不在办公室的 CSR 时。
解决方案
Plymouth Tube Co. 决定实施 Axis 属性定价模块来管理销售订单，这是 Aptean 的解决方案，专为金属和电线电缆行业设计。该团队与 CSR 密切合作，分析他们的流程，并很快建立了一个定价模型。添加 Axis 属性定价模块的另一个好处是，它可以在新产品出现时强化公司的定价政策。系统现在会告诉他们新产品的表格是否缺失或不完整，这样他们就不会在报价过程中被打断或报价错误。
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