Aptean Axis ERP’s Attribute Pricing Improves Customer Service at Plymouth Tube
Company Size
1,000+
Region
- America
Country
- United States
Product
- Aptean Axis ERP
Tech Stack
- ERP Systems
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Metals
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Manufacturing System Automation
Services
- System Integration
About The Customer
Plymouth Tube Co. (Plymouth) is a global supplier of specialty carbon alloy, nickel alloy, and stainless steel tubing for mechanical, pressure, boiler and hydraulic applications. Family-owned Plymouth is committed to providing quality products and services, with 11 manufacturing plants scattered around the eastern half of the United States. The company has over 800 employees and was founded in 1924. Plymouth Tube Co. is a manufacturer of precision steel tubing.
The Challenge
Plymouth Tube Co. identified the manual nature of its product pricing process as a serious weakness during one of its annual off-site managerial meetings. Each customer service representative (CSR) prepared quotes based on price sheets, knowledge of the markets, the customers and other often undocumented “tribal knowledge.” The process itself was cumbersome, which led to frustrations for both Plymouth and its customers, especially when a back-up CSR was covering for one who was out of the office.
The Solution
Plymouth Tube Co. decided to implement the Axis attribute pricing module for sales order management, an Aptean solution, specifically designed for the metal and wire and cable industries. The team worked diligently with the CSRs to analyze their processes, and soon built a pricing model. An additional benefit to adding the Axis attribute pricing module is that it reinforces company pricing policies on new products as they emerge. The system will now tell them if a table is missing or incomplete on a new product, so they won’t be interrupted in the middle of a quote or quote incorrectly.
Operational Impact
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