亚太银行将 NetOps 故障排除工作量减少 50%，改善了业务服务交付
公司规模
1,000+
地区
- Asia
产品
- nGeniusONE® Service Assurance platform
- NETSCOUT® Qualified InfiniStreamNG® 5000 Software Appliances
- nGenius® PFS module
- nGenius Packet Flow Operating System (PFOS)
- Packet Flow eXtender (PFX) software
技术栈
- Network Monitoring
- Data Center Infrastructure
- Cloud/Virtual Expansion
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 云计算
- 基础设施即服务 (IaaS) - 云存储服务
- 网络与连接 - 网络管理和分析软件
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- Condition Monitoring
- 网络安全
- 车队管理
服务
- 云规划/设计/实施服务
- 网络安全服务
- 系统集成
关于客户
这家领先的亚太 (APAC) 银行在过去十年中通过满足超过 3 亿个人和商业客户的金融需求实现了持续的业务增长。作为该地区领先的金融机构之一，该银行在全国设有 30 多家主要分支机构，并为其客户处理越来越多的移动支付交易。作为 NETSCOUT 的长期客户，该银行使用 nGenius 服务保障技术来了解其多站点冗余数据中心网络的性能。
挑战
该银行的移动交易量激增，这开始给银行的数据中心网络和应用程序资源带来负担。这导致客户抱怨基于 Web 的支付问题，例如网页延迟和应用程序性能缓慢。IT 团队尝试了各种方法来解决其移动和 Web 支付交易中出现的性能问题，包括购买和部署各种网络监控工具，所有这些工具都只是偶尔检测并警告即将出现的性能问题，以免影响客户的购买活动。该银行的数据中心网络正在扩展，这些新设施需要与当前的“主动/主动”双站点数据中心配置相同的可视性和性能监控水平。该银行需要证据证明其符合该国政府对安全金融运营的要求，包括网络安全、网络和业务绩效管理技术。
解决方案
该银行利用 NETSCOUT 基于软件的智能可视性和数据包流交换机 (PFS) 解决方案，既扩展了其对 nGenius 技术的早期投资，又在其标准化的戴尔硬件平台上部署了这一下一代网络可视性解决方案，从而获得了他们所缺乏的持续、端到端的服务性能可视性。增强的 NETSCOUT 覆盖范围已内在地集成到增强的数据中心环境中。基于软件的数据包流交换机 (PFS) 技术将 NETSCOUT 的智能可视性扩展到转型的数据中心环境中，包括对 10G 和 40G 网络速度的支持。这种方法允许银行在其标准化的戴尔 x86 服务器上安装 PFX 软件，然后将其用于重复数据删除、数据包切片和其他增强的数据包代理功能。此开放计算平台 (OCP) 还支持数据中心内的多个服务器位置，允许将网络设计分层为核心层和访问层，以支持网络数据的高速转发。
运营影响
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