Aljex has enabled its Freight Broker Customers to “MacroPoint” Their Loads!
公司规模
SME
地区
- America
国家
- United States
产品
- MacroPoint
- Aljex
技术栈
- Cellular Tracking
- Real-Time Location Systems (RTLS)
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
技术
- 功能应用 - 车队管理系统 (FMS)
- 分析与建模 - 实时分析
- 网络与连接 - 蜂窝
适用行业
- 运输
适用功能
- 物流运输
- 商业运营
用例
- 车队管理
- 实时定位系统 (RTLS)
- 资产跟踪
服务
- 系统集成
- 软件设计与工程服务
关于客户
Fastmore Logistics is a company that provides innovative transportation solutions with a boutique-styled approach. Their motivated staff is dedicated to offering personalized services to meet the unique needs of their clients. The company focuses on delivering high-quality logistics services, ensuring that their customers' transportation requirements are met efficiently and effectively. Fastmore Logistics aims to streamline processes and enhance the overall customer experience by leveraging advanced technology and integrated solutions.
挑战
The business situation faced by Fastmore Logistics was the need to increase the visibility provided to customers on active loads and reduce the time and effort required to make check calls. The lack of driver and load information created a domino effect of missed opportunities, leading to inefficiencies and potential customer dissatisfaction. The company needed a solution that could provide real-time, accurate information about the location and status of brokered loads, thereby improving operational efficiency and customer satisfaction.
解决方案
The solution implemented by Fastmore Logistics involved the integration of MacroPoint with Aljex. MacroPoint is a tool that reveals driver location and load information via their cell phones, even if they are not smartphones. This integration allowed Fastmore Logistics to provide real-time, third-party-validated information to their customers, increasing the accuracy and frequency of communication. The setup process for drivers was quick and straightforward, taking just seconds. The seamless integration of MacroPoint with Aljex enabled Fastmore Logistics to streamline their operations, reduce the number of check calls, and improve overall efficiency. As a result, the company was able to meet customer tracking requirements, reduce the need for staff support, and enhance the visibility of brokered loads.
运营影响
数量效益
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