Aljex has enabled its Freight Broker Customers to “MacroPoint” Their Loads!
Customer Company Size
SME
Region
- America
Country
- United States
Product
- MacroPoint
- Aljex
Tech Stack
- Cellular Tracking
- Real-Time Location Systems (RTLS)
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Cost Savings
- Customer Satisfaction
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Analytics & Modeling - Real Time Analytics
- Networks & Connectivity - Cellular
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Fleet Management
- Real-Time Location System (RTLS)
- Track & Trace of Assets
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Fastmore Logistics is a company that provides innovative transportation solutions with a boutique-styled approach. Their motivated staff is dedicated to offering personalized services to meet the unique needs of their clients. The company focuses on delivering high-quality logistics services, ensuring that their customers' transportation requirements are met efficiently and effectively. Fastmore Logistics aims to streamline processes and enhance the overall customer experience by leveraging advanced technology and integrated solutions.
The Challenge
The business situation faced by Fastmore Logistics was the need to increase the visibility provided to customers on active loads and reduce the time and effort required to make check calls. The lack of driver and load information created a domino effect of missed opportunities, leading to inefficiencies and potential customer dissatisfaction. The company needed a solution that could provide real-time, accurate information about the location and status of brokered loads, thereby improving operational efficiency and customer satisfaction.
The Solution
The solution implemented by Fastmore Logistics involved the integration of MacroPoint with Aljex. MacroPoint is a tool that reveals driver location and load information via their cell phones, even if they are not smartphones. This integration allowed Fastmore Logistics to provide real-time, third-party-validated information to their customers, increasing the accuracy and frequency of communication. The setup process for drivers was quick and straightforward, taking just seconds. The seamless integration of MacroPoint with Aljex enabled Fastmore Logistics to streamline their operations, reduce the number of check calls, and improve overall efficiency. As a result, the company was able to meet customer tracking requirements, reduce the need for staff support, and enhance the visibility of brokered loads.
Operational Impact
Quantitative Benefit
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