Alba Freight Lines Inc. - A safety transformation with Reliable technology and attentive customer service
公司规模
11-200
地区
- America
国家
- United States
产品
- KeepTruckin
- KeepTruckin Smart Dashcams
技术栈
- Bluetooth
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 网络与连接 - 蓝牙
适用行业
- 运输
适用功能
- 物流运输
用例
- 车队管理
- 车载远程信息处理
服务
- 系统集成
- 培训
关于客户
Alba Freight Lines is a general freight company based in Niles, Illinois. The company's core mission is to provide reliable and quality transportation throughout the country. The fleet size of Alba Freight Lines is 32. The company was facing challenges with its existing fleet technology, which was not reliable and was causing issues, especially in rural areas. The company was also facing issues with its safety scores, which were not up to the mark. The company was in need of a reliable technology solution that could help improve its safety scores and provide a better service to its customers.
挑战
When Safety Manager Judi Catania joined Alba Freight Lines, she realized that their current fleet technology was not sufficient to further the company’s core mission of providing reliable and quality transportation throughout the country. The company was using an ELD provider that was unreliable, especially in rural areas, causing connectivity issues and forcing drivers to resort to paper logs. Furthermore, as a result of an audit, Alba received a conditional rating from the Federal Motor Carrier Safety Administration (FMCSA), indicating that the carrier did not have adequate safety management controls in place to ensure compliance.
解决方案
Judi Catania, the Safety Manager at Alba Freight Lines, decided to switch the company's fleet to KeepTruckin, a technology she had previously had a positive experience with. KeepTruckin provided reliable technology, including Bluetooth-connected logs and dash cams, which helped improve the company's safety scores. The technology runs on Bluetooth, eliminating the need for cell reception and thus solving the connectivity issues the company was facing in rural areas. KeepTruckin also provided 24/7 customer service, allowing drivers to call if they were experiencing problems, rather than having to call Judi. The company also used KeepTruckin's Buyout Program, which made the transition financially feasible.
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