Alba Freight Lines Inc. - A safety transformation with Reliable technology and attentive customer service
Company Size
11-200
Region
- America
Country
- United States
Product
- KeepTruckin
- KeepTruckin Smart Dashcams
Tech Stack
- Bluetooth
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Networks & Connectivity - Bluetooth
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
Use Cases
- Fleet Management
- Vehicle Telematics
Services
- System Integration
- Training
About The Customer
Alba Freight Lines is a general freight company based in Niles, Illinois. The company's core mission is to provide reliable and quality transportation throughout the country. The fleet size of Alba Freight Lines is 32. The company was facing challenges with its existing fleet technology, which was not reliable and was causing issues, especially in rural areas. The company was also facing issues with its safety scores, which were not up to the mark. The company was in need of a reliable technology solution that could help improve its safety scores and provide a better service to its customers.
The Challenge
When Safety Manager Judi Catania joined Alba Freight Lines, she realized that their current fleet technology was not sufficient to further the company’s core mission of providing reliable and quality transportation throughout the country. The company was using an ELD provider that was unreliable, especially in rural areas, causing connectivity issues and forcing drivers to resort to paper logs. Furthermore, as a result of an audit, Alba received a conditional rating from the Federal Motor Carrier Safety Administration (FMCSA), indicating that the carrier did not have adequate safety management controls in place to ensure compliance.
The Solution
Judi Catania, the Safety Manager at Alba Freight Lines, decided to switch the company's fleet to KeepTruckin, a technology she had previously had a positive experience with. KeepTruckin provided reliable technology, including Bluetooth-connected logs and dash cams, which helped improve the company's safety scores. The technology runs on Bluetooth, eliminating the need for cell reception and thus solving the connectivity issues the company was facing in rural areas. KeepTruckin also provided 24/7 customer service, allowing drivers to call if they were experiencing problems, rather than having to call Judi. The company also used KeepTruckin's Buyout Program, which made the transition financially feasible.
Operational Impact
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
Related Case Studies.
Case Study
Airport SCADA Systems Improve Service Levels
Modern airports are one of the busiest environments on Earth and rely on process automation equipment to ensure service operators achieve their KPIs. Increasingly airport SCADA systems are being used to control all aspects of the operation and associated facilities. This is because unplanned system downtime can cost dearly, both in terms of reduced revenues and the associated loss of customer satisfaction due to inevitable travel inconvenience and disruption.
Case Study
IoT-based Fleet Intelligence Innovation
Speed to market is precious for DRVR, a rapidly growing start-up company. With a business model dependent on reliable mobile data, managers were spending their lives trying to negotiate data roaming deals with mobile network operators in different countries. And, even then, service quality was a constant concern.
Case Study
Digitize Railway with Deutsche Bahn
To reduce maintenance costs and delay-causing failures for Deutsche Bahn. They need manual measurements by a position measurement system based on custom-made MEMS sensor clusters, which allow autonomous and continuous monitoring with wireless data transmission and long battery. They were looking for data pre-processing solution in the sensor and machine learning algorithms in the cloud so as to detect critical wear.
Case Study
Cold Chain Transportation and Refrigerated Fleet Management System
1) Create a digital connected transportation solution to retrofit cold chain trailers with real-time tracking and controls. 2) Prevent multi-million dollar losses due to theft or spoilage. 3) Deliver a digital chain-of-custody solution for door to door load monitoring and security. 4) Provide a trusted multi-fleet solution in a single application with granular data and access controls.
Case Study
Vehicle Fleet Analytics
Organizations frequently implement a maintenance strategy for their fleets of vehicles using a combination of time and usage based maintenance schedules. While effective as a whole, time and usage based schedules do not take into account driving patterns, environmental factors, and sensors currently deployed within the vehicle measuring crank voltage, ignition voltage, and acceleration, all of which have a significant influence on the overall health of the vehicle.In a typical fleet, a large percentage of road calls are related to electrical failure, with battery failure being a common cause. Battery failures result in unmet service agreement levels and costly re-adjustment of scheduled to provide replacement vehicles. To reduce the impact of unplanned maintenance, the transportation logistics company was interested in a trial of C3 Vehicle Fleet Analytics.
Case Study
3M Gains Real-Time Insight with Cloud Solution
The company has a long track record of innovative technology solutions. For example, 3M helps its customers optimize parking operations by automating fee collection and other processes. To improve support for this rapidly expanding segment, 3M needed to automate its own data collection and reporting. The company had recently purchased the assets of parking, tolling, and automatic license plate reader businesses, and required better insight into these acquisitions. Chad Reed, Global Business Manager for 3M Parking Systems, says, “With thousands of installations across the world, we couldn’t keep track of our software and hardware deployments, which made it difficult to understand our market penetration.” 3M wanted a tracking application that sales staff could use to get real-time information about the type and location of 3M products in parking lots and garages. So that it could be used on-site with potential customers, the solution would have to provide access to data anytime, anywhere, and from an array of mobile devices. Jason Fox, Mobile Application Architect at 3M, upped the ante by volunteering to deliver the new app in one weekend. For Fox and his team, these requirements meant turning to the cloud instead of an on-premises datacenter. “My first thought was to go directly to the cloud because we needed to provide access not only to our salespeople, but to resellers who didn’t have access to our internal network,” says Fox. “The cloud just seemed like a logical choice.”
