Al Masraf 利用 Dynatrace 优化数字银行体验
公司规模
1,000+
地区
- Middle East
国家
- United Arab Emirates
产品
- Dynatrace Managed
技术栈
- Cloud-based SaaS applications
- On-premises systems
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 金融与保险
适用功能
- 商业运营
用例
- 预测性维护
- 根因分析与诊断
服务
- 系统集成
关于客户
Al Masraf 是海湾地区领先的银行和贸易融资服务提供商。该公司开启了数字化转型之旅，通过自动化改进其后端和前端流程，并逐步迁移到云以支持这一转型。然而，团队缺乏足够的可观察性。他们依靠孤立且冗长的手动日志分析流程来追踪问题，通常是通过客户投诉才发现性能或可用性问题。这种缺乏可视性意味着团队无法快速识别和解决问题，使他们一直处于救火模式，从而导致负面的在线和移动银行体验。
挑战
Al Masraf 是海湾地区领先的银行和贸易融资服务提供商，该公司开启了数字化转型之旅，通过自动化改进其后端和前端流程，并逐步迁移到云端以支持这一转型。然而，团队缺乏足够的可观察性。他们依靠孤立且冗长的手动日志分析流程来追踪问题，经常通过客户投诉才发现性能或可用性问题。这种可视性的缺乏意味着团队无法快速识别和解决问题，只能不断处于救火模式，从而导致负面的在线和移动银行体验。为了保持竞争优势并实现运营现代化，Al Masraf 需要提高其数字银行应用程序的可用性和性能。客户必须能够全天候完成在线和移动交易，因此服务可靠性是重中之重。
解决方案
Al Masraf 寻求一种可观察性解决方案，以支持其混合环境，该环境由基于云的 SaaS 应用程序和本地系统组成。经过详细的市场分析，该公司选择了 Dynatrace，因为它具有全面的功能，包括能够提供对交易和客户体验的深入可见性。Al Masraf 在其本地资产中部署了 Dynatrace，以监控支持其在线和移动服务的 49 个应用程序，包括网上银行、核心银行和中间件，为团队提供全栈可见性。利用 Dynatrace 的 AI 引擎 Davis，团队能够立即更积极地识别问题和根本原因，帮助他们保护客户体验。Dynatrace 还提供了跨最终用户交易的高级可观察性。借助 Dynatrace，团队可以观察银行交易从一层到下一层的过程，从代码级别和 Web 界面到数据库。这使团队能够衡量应用程序在旅程的每个阶段的性能。如果 Dynatrace 发现任何延迟，它会发出警报，以便团队可以立即采取行动。
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