Accord streamline application process with MATS®
公司规模
Large Corporate
地区
- Europe
国家
- United Kingdom
产品
- MATS
技术栈
- Cloud Deployment
- eCommerce Integration
- Legacy System Integration
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
- Cost Savings
技术
- 平台即服务 (PaaS) - 连接平台
- 应用基础设施与中间件 - API 集成与管理
- 应用基础设施与中间件 - 数据交换与集成
适用行业
- 金融与保险
适用功能
- 商业运营
- 销售与市场营销
用例
- 过程控制与优化
- 监管合规监控
- 远程协作
服务
- 系统集成
- 云规划/设计/实施服务
关于客户
Accord is a central processing hub for Yorkshire Building Society (YBS) and its subsidiary Chelsea Building Society. Since its implementation of MATS in 2008, Accord has become a pivotal player in the UK mortgage market. The company has grown significantly, tripling its market share since 2010. Accord's primary focus is on improving the mortgage application process, making it faster and more efficient for brokers and their clients. The company has received several awards, including 'Best Advisor Only Lender' from What Mortgage and 'Innovator of the Year' from Moneywise, highlighting its commitment to excellence and innovation in the mortgage industry.
挑战
Accord first implemented MATS in 2008 as a workflow solution for mortgage application processing. As Yorkshire Building Society grew, Accord became the central processing hub for the group, and the use of MATS spread to handle mortgage applications for YBS and their subsidiary Chelsea Building Society. Further improvements of processing speed and efficiency were needed to scale the operation. Customer experience needed to become a competitive advantage, because brokers were looking not just for the best rates and terms, but for the quickest and most precise execution. Elimination of postal and paper handling delays was a key opportunity for process improvement.
解决方案
The MATS document upload facility had been implemented for banks such as Santander, so Accord was confident that this was a proven solution. Internal IT constraints and the need to provide connectivity to thousands of brokers meant that a Cloud deployment of MATS was the right approach. In less than 3 months from initial sign off, MATS was in full deployment and integrated with Accord’s eCommerce and legacy systems. Brokers are now able to immediately upload proof of address and other documents electronically, on behalf of their customers. Brokers now have real-time visibility of application status, and automated alerts with respect to required actions, enabling them to offer their clients a faster and more efficient service.
运营影响
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