一家领先的跨国银行创新内部学习流程
公司规模
Large Corporate
国家
- Other
产品
- IBM Global Process Services
技术栈
- Saba Learning Management System
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
- Customer Satisfaction
技术
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- 金融与保险
适用功能
- 人力资源
服务
- 云规划/设计/实施服务
关于客户
客户是一家拥有百年历史的领先跨国银行。该组织为 30 多个国家的约 800 万客户提供一系列银行和金融产品和服务。2011 年，该银行在一次全面的内部审查中发现，其全球分散的学习模式无法跟上业务的更大战略要求，包括区域增长、核心银行能力和卓越的客户体验。该银行的学习计划目标不明确、不一致、涉及重复流程且成本高昂。这些运营问题加上缺乏透明度，降低了该学习组织在银行高层领导心目中的可信度。
挑战
该银行的培训业务与公司目标不一致，这促使其转变学习方式，以更好地支持业务、赢得信誉并使员工能力与目标保持一致。该银行全球分散的学习模式跟不上业务的更大战略要求，包括区域增长、核心银行能力和卓越的客户体验。由于缺乏具体方向和治理计划，该公司的学习计划目标不明确、不一致、涉及重复流程并且成本高昂。除了阻碍推动业务成果的能力之外，这些运营问题与缺乏透明度相结合，降低了学习组织在银行高层领导中的可信度。
解决方案
IBM 全球流程服务帮助这家全球银行制定了一项治理计划，以支持战略规划和全球整合。银行和 IBM 同事一致认为，端到端转型应解决流程、技术、供应商、合作伙伴、业务用户和学习者的问题。该团队着手开展一项快速推进的项目，旨在取得早期成功、赢得业务的信任和支持，并为客户制定了为期六年的全面转型学习流程的计划。IBM 团队与银行合作实施了一个全面的全球标准化平台 — 基于云的可扩展 Saba 学习管理系统，其功能比该组织以前的 LMS 更广泛。IBM 提供了一种创新的混合学习模式，该模式使用虚拟的、由讲师指导的培训环境，从而降低了与课堂培训相关的成本，同时为客户提供了一流的内容。
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