亚洲领先的信贷服务提供商利用先进的访问管理解决方案降低风险并提高盈利能力
公司规模
1,000+
地区
- Asia
产品
- BIO-key WEB-key 3.5
- IBM® Security Access Manager for Enterprise Single Sign-On
技术栈
- Biometric Authentication
- Single Sign-On
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Productivity Improvements
技术
- 网络安全和隐私 - 身份认证管理
适用行业
- 金融与保险
适用功能
- 商业运营
- 人力资源
服务
- 系统集成
关于客户
客户是亚洲领先的信贷服务提供商。该公司通过 40 多个地区分支机构和服务中心为全球 100 多万信用卡持有人提供客户支持。为了向信用卡持有人提供所需的帮助，呼叫中心代理通常必须访问客户的高度敏感的个人信息，例如社会保险号、账户余额和联系信息。然而，该公司的传统密码验证流程面临挑战，这影响了生产力并增加了身份盗窃的风险。
挑战
亚洲领先的信贷服务提供商正面临传统密码验证流程的挑战。该公司发现这些流程影响了生产力，并增加了其呼叫中心内身份被盗的风险。代理在从一个应用程序转到另一个应用程序时必须不断输入密码，这被证明是昂贵的，因为每次登录都会增加几秒钟的时间。此外，代理必须记住多个唯一的应用程序登录名，每个应用程序都有严格的密码要求。这导致了许多不良和不安全的密码管理行为，包括在应用程序之间重复使用密码和写下密码。该公司还发现，呼叫中心代理有时会共享密码，这使得内部审计和合规人员难以确认谁有权访问哪些信息。共享密码还会增加工资成本，因为公司使用登录数据来跟踪代理的工作时间。
解决方案
该公司与 IBM 和 IBM 业务合作伙伴 BIO-key 合作，用先进的访问管理解决方案取代了密码和 ID 卡系统，从而提高了代理效率、减少了身份盗窃威胁并降低了成本。该解决方案使用安装在代理笔记本电脑上的 BIO-key 和 IBM® Security Access Manager Enterprise Single Sign-On 软件，让呼叫中心代理只需轻扫手指即可通过单点登录访问他们需要的所有应用程序和信息。在通话期间，如果需要交易，代理只需轻扫手指即可授权交易，而无需输入用户名和密码。还安装了指纹传感器，以帮助保护对安全位置的物理访问。授权人员只需轻扫手指，解决方案即可确认他们有权访问该区域。
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