The healthcare company was looking to optimize its internal business operations to meet the evolving needs of its employees, residents, and patients while providing cutting-edge research and treatment. The company’s HR organization began to explore the potential of automation and cognitive technology within its department, with three goals in mind. The top goal was to give its HR team of 600-plus the opportunity to do more meaningful work. There was a significant amount of routine work required to execute on its HR strategies, keeping the team from doing more impactful work and hindering the experience of its employees. The other goals are to reduce risk—given the company operates in a highly regulated industry—and deliver a higher level of service.