The Software Solution that Increased Trips per Hour
Company Size
1,000+
Region
- America
Country
- United States
Product
- NovusDR
- DriverMate
Tech Stack
- Browser-based hosted configurations
- GPS/AVL
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
- Sensors - GPS
Applicable Industries
- Education
- Transportation
Applicable Functions
- Facility Management
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
Ohio State University’s Transportation and Parking Services Department provides a paratransit service that ensures safe and dependable rides are available to all faculty, staff and students with a permanent or temporary disability. They operate 7 days a week and the system supports nine vehicles (equipped with wheelchair lifts, raised roofs and tiedowns), performing around 200 trips a day.
The Challenge
OSU’s paratransit service used an out-of-date database system that was designed to store information, not manage scheduling and routing. It did not have the automation capability of a demand response campus software solution. They wanted to increase efficiency, but did not want to make extra expenditures in terms of vehicles and drivers. Before the implementation of their new campus transportation software system, dispatchers spent a lot of time on the radio sending out notifications, responding to driver questions and locating their vehicles on the road. All of these issues created an inefficient system.
The Solution
The paratransit team wanted a campus transportation software solution that provided them with the powerful tools they needed, but wouldn’t take long to deploy. The browser-based, hosted configurations means that very little training is needed to get the system go-live and on-site IT infrastructure is not required. OSU uses NovusDR for their scheduling and routing, and DriverMate tablets in-vehicle for communication, navigation and GPS/AVL.
Operational Impact
Quantitative Benefit
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