Fishbowl Inventory > Case Studies > Streamlining Inventory Management: A Case Study on Victory Parts

Streamlining Inventory Management: A Case Study on Victory Parts

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Technology Category
  • Functional Applications - Inventory Management Systems
Applicable Industries
  • Finance & Insurance
  • Transportation
Applicable Functions
  • Procurement
  • Warehouse & Inventory Management
Use Cases
  • Inventory Management
  • Time Sensitive Networking
Services
  • System Integration
About The Customer
Victory Parts is an aftermarket outboard parts supplier based on the Sunshine Coast, Queensland. Established 18 years ago, the company has been expanding rapidly under new ownership and has implemented innovative solutions like Fishbowl within three of their companies. Their goal is to expand within the outboard industry in terms of the parts they sell, while continually sourcing high-quality products for their customers. They deal with over 5500 different parts and have between 50-60 suppliers, making efficient inventory management crucial for their operations.
The Challenge
Victory Parts, a rapidly expanding company supplying aftermarket outboard parts within Australia, was facing significant challenges with their inventory and accounting system, MYOB. The system was slow and lacked the necessary reporting capabilities for a company dealing with over 5500 different parts. The process of reordering and outputting these parts was cumbersome and inefficient. Additionally, tracking orders was a manual and time-consuming process, involving writing tracking numbers in an exercise book and constantly chasing parcel locations for customers. The company also relied heavily on their EFT machine for transactions, which required manual input of numbers, waiting for processing, and printing receipts to attach to sales orders. This process was not only slow, taking between 5-10 minutes per transaction, but also inconvenient for customers who had to wait for their receipt and tracking number.
The Solution
Victory Parts implemented Fishbowl, a comprehensive inventory management system, to address their challenges. Fishbowl GO, a feature of the system, uses barcode scanning to automatically track parcels. The tracking number is automatically sent to the customer along with their invoice via email, and is linked to the freight company, allowing customers to easily track their parcels. This has significantly reduced the number of calls from customers inquiring about their parcels. The system also allows for easy access to tracking numbers from any computer, saving time for sales staff. Additionally, Fishbowl Wallet has streamlined the transaction process, reducing the time taken from 5-10 minutes to just a few seconds. Customers now receive their receipt and tracking number immediately via email.
Operational Impact
  • The implementation of Fishbowl has brought about significant operational improvements for Victory Parts. The company has seen a drastic reduction in time spent on inventory management and transaction processing. The automated tracking system has not only saved time for the staff but also improved customer service by providing immediate access to tracking numbers and receipts. The customised reorder report by vendor has simplified the reordering process, eliminating the need to manually list parts and isolate vendors. This has made it easier for the company to manage their inventory and ensure a steady supply of parts. Overall, Fishbowl has helped Victory Parts streamline their operations and focus more on their core business of selling parts.
Quantitative Benefit
  • Saved at least 20 hours a week
  • Reduced transaction time from 5-10 minutes to a few seconds
  • Significantly reduced the number of customer calls regarding parcel tracking

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