Spotlight: Link Transit
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Ecolane DRT Scheduling and Dispatching Software
- Ecolane Reporting System
- Ecolane Self Service Web Booking Portal
- Ecolane Touch Screen MDT software
Tech Stack
- Android Tablets
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
- Field Services
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Link Transit is a public transportation provider that serves various communities, including outlying areas. The organization operates a fleet of accessible buses and is committed to providing reliable and efficient transportation services. However, they faced significant challenges due to outdated technology, which hindered their ability to offer high-quality service. By implementing advanced scheduling and dispatching software, Link Transit aimed to overcome these challenges and improve overall service delivery.
The Challenge
Link Transit faced several challenges with their outdated technology, including poor mobile data communication, inadequate GPS information, and limited dispatcher capabilities. These issues resulted in subpar public service to outlying communities and inefficient operator feeder services. The organization needed a solution to modernize their operations, improve dispatcher capabilities, and enhance public service delivery.
The Solution
To address these challenges, Link Transit implemented Ecolane's DRT Scheduling and Dispatching Software, hosted by Ecolane. This solution included an advanced reporting system with an ad-hoc reporting tool, a self-service web booking portal, and touch screen MDT software for Android tablets. These tools enabled real-time optimization, automated scheduling, and efficient reporting, significantly improving operational efficiency and customer service. The implementation of Ecolane's software suite allowed Link Transit to modernize their operations, enhance dispatcher capabilities, and provide better service to their communities.
Operational Impact
Quantitative Benefit
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