Spotlight: Knox County VanGo
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Ecolane DRT
- Ecolane Touch Screen MDT
Tech Stack
- Android Tablets
- Turn-by-Turn Navigation
- Vehicle Tracking
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Cost Savings
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Knox County VanGo is a transportation service provider that focuses on offering demand-response services to its riders. The organization is dedicated to improving the quality of life for its community members by providing reliable and efficient transportation solutions. They cater to a diverse group of riders, including individuals with mobility restrictions, ensuring that everyone has access to essential services and opportunities. By leveraging technology and innovative solutions, Knox County VanGo aims to enhance its operational efficiency and customer satisfaction, ultimately contributing to the overall well-being of the community.
The Challenge
Knox County VanGo wanted to transition from paper scheduling to an automated system with same-day trip capability to better serve riders. They needed fast, accurate, real-time reporting to track ridership each day and the time it takes between pick-ups and drop-offs. Additionally, they aimed to operate more efficiently and streamline operations internally. A significant part of their challenge was to improve the efficiency of demand-response services to all riders, especially individuals with mobility restrictions.
The Solution
Knox County VanGo implemented Ecolane DRT, a completely automated scheduling and dispatching software, to address their challenges. They also adopted Ecolane Touch Screen MDT software, which includes turn-by-turn navigation, vehicle tracking, and mileage calculators, running on Android tablets. This solution enabled same-day trip booking capabilities through an automated system working in a real-time environment. The quick and accurate real-time optimization provided by the software allowed Knox County VanGo to streamline their operations and improve overall efficiency.
Operational Impact
Quantitative Benefit
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