Rural Economic Assistance League, Inc. (REAL, Inc.)
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Ecolane DRT
- Ecolane MDT
- Ecolane Advanced Reporting Functionality
Tech Stack
- Ecolane Software Suite
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Transportation
- Professional Service
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Fleet Management
- Predictive Maintenance
- Remote Asset Management
Services
- System Integration
- Training
- Software Design & Engineering Services
About The Customer
Rural Economic Assistance League, Inc. (REAL, Inc.) is a transportation service provider that faced significant challenges with their manual processes and outdated optimization module. The organization struggled with preparing drivers' schedules a day before the service date, leading to inconsistency and poor on-time performance. REAL, Inc. needed a better, automated solution to improve their operations and meet their goals. Despite the challenges posed by the COVID-19 pandemic, the organization was determined to find a solution that would help them achieve their objectives.
The Challenge
REAL, Inc. faced several challenges with their manual processes and existing optimization module, which failed to meet expectations in terms of delivery. The preparation of drivers' schedules a day before the service date led to inconsistency in their schedules and poor on-time performance. The organization needed a better, automated solution to address these issues. Additionally, the COVID-19 pandemic posed a significant challenge during the implementation phase, raising concerns about meeting the Go-Live date.
The Solution
REAL, Inc. implemented Ecolane's Demand Response Transportation (DRT) and Mobile Data Terminal (MDT) solutions, along with advanced reporting functionality. The agency needed to move off their legacy software regardless of the COVID-19 pandemic. Ecolane was able to seamlessly transition REAL, Inc. from their legacy software by virtually training the drivers, schedulers, and dispatchers. This transition allowed REAL, Inc. to automate their processes and improve their overall efficiency.
Operational Impact
Quantitative Benefit
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