Qatar Post Provides Best-in-Class Mobility and Postal Services
Company Size
1,000+
Region
- Middle East
Country
- Qatar
Product
- e2open®
- Data Capture Systems (DCS)
Tech Stack
- Artificial Intelligence
- Machine Learning
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Transportation
Applicable Functions
- Business Operation
- Logistics & Transportation
Use Cases
- Fleet Management
- Predictive Maintenance
- Track & Trace of Assets
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
Established in 1950, Qatar Post is the exclusive provider of postal services in Qatar. With 23 postal branches, the company is the only organization in Qatar able to issue stamps. Qatar Post needed to implement a mobile solution to upgrade its capabilities for both hardware and software to keep up with postal work environments in Qatar.
The Challenge
Qatar Post launched a transformation program in 2015 to enable a “Digital Qatar Post” through innovative, sustainable technology solutions. Operations mobility was a key focus of the initiative. Qatar Post needed to upgrade the operations’ mobility capabilities, both software and hardware, to address postal work environments and Qatar climate conditions. The company required software with functionality to enable item scanning and event capture, pick-up/delivery list synchronization, proof of delivery capture, payment acceptance, navigation and routing, and address geotagging and validation.
The Solution
E2open was selected by Qatar Post for its reputation in the marketplace, ability to provide a full-fledged delivery solution, experience with logistics implementations, and ability to offer the company a full package, including support and maintenance. Regional e2open partner Data Capture Systems (DCS) helped Qatar Post identify a flexible, scalable solution to meet its needs now and into the future to support its digital innovation. E2open’s regional partners like DCS are a valuable extension, bringing localized expertise to customer engagements. Qatar Post implemented vehicle routing and scheduling capabilities from e2open, including many options utilized by Qatar Post’s delivery products and services.
Operational Impact
Quantitative Benefit
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