Private and Common Carrier Leverages Greater Flexibility in Its Operations and Expands Customer Initiatives with 3G-TM
Region
- America
Country
- United States
Product
- 3G-TM transportation management software
Tech Stack
- 3G-Integration Hub
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Transportation Management Systems (TMS)
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
Use Cases
- Fleet Management
- Supply Chain Visibility
Services
- System Integration
About The Customer
Shippers Express is a company that operates in the freight and logistics services industry. Based in Dallas, Texas, the company prides itself on being agile and flexible in its operations. Shippers Express offers a transportation savings program for less-than-truckload (LTL) customers, where a percentage of the savings is given back to customers when the company can consolidate loads. However, the company was facing challenges with its existing transportation management system (TMS) provider, MercuryGate, which was proving to be inflexible and slow-moving.
The Challenge
Shippers Express, a freight and logistics services company, was initially using MercuryGate as their transportation management system (TMS) provider. However, they found the system inflexible and slow-moving, especially when it came to making changes or generating new reports. The company also had to work through a third-party support provider, which further complicated the relationship. Shippers Express was in need of a more flexible and efficient TMS solution that could better cater to their needs.
The Solution
Shippers Express decided to switch to the 3G-TM transportation management software by 3Gtms. The 3G-TM solution is designed to improve shipment efficiency and communications, increase shipment visibility, and provide greater financial transparency. It uses sophisticated optimization algorithms to manage shipping costs, account for service level commitments, and work within any number of constraints. The 3G-Integration Hub, a key feature of the 3G-TM solution, supports a variety of formats for faster, simpler integrations. It also provides a self-service capability, allowing Shippers Express to map additional integrations via a variety of pre-built templates. This results in faster onboarding of new clients and better service overall.
Operational Impact
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