Plimor automates strategic planning management with CPM solution
Customer Company Size
Large Corporate
Region
- America
Country
- Brazil
Product
- SoftExpert CPM
- SoftExpert ECM
- SoftExpert BPM
Tech Stack
- ERP Integration
- Balanced Score Card (BSC)
- EDI
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Data Management Platforms
Applicable Industries
- Transportation
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Process Control & Optimization
- Predictive Maintenance
- Fleet Management
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Plimor is a leading transport company in Latin America, known for its sophisticated data communication, logistics, security, and customer assistance systems. The company offers advanced technological solutions such as WAP technology, satellite and GPS tracking, camera monitoring, armed escort, S.O.S. Cotec, data exchange via EDI, and the Plimor Customer Service (SAP). Plimor's commitment to maximum delivery efficiency and customer satisfaction has made it a prominent player in the transport industry.
The Challenge
Plimor, one of Latin America's main transport companies, faced challenges in implementing its strategic planning based on the Balanced Score Card (BSC) methodology. The company needed a solution that could help control strategic actions and initiatives, detect deviations in performance, and manage high-risk events. Additionally, Plimor required a system that could integrate with its existing ERP and provide easy-to-read reports for effective performance management.
The Solution
Plimor adopted the SoftExpert Corporate Performance Management (CPM) solution to streamline its strategic planning implementation. The SoftExpert solution automatically detects performance deviations and allows for the recording and management of high-risk events. It ensures compliance with the BSC methodology and provides effective management of performance indicators. The software generates easy-to-read reports, enabling Plimor to monitor its current performance against established goals. The fully online interface, integration capabilities with different modules and the ERP used at Plimor, and the highly qualified local customer assistance team were key factors in choosing SoftExpert as the supplier.
Operational Impact
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