Milano automates processes and improves its document management with SoftExpert solution
Customer Company Size
Large Corporate
Region
- America
Country
- Brazil
Product
- SoftExpert Excellence Suite
Tech Stack
- Document Management System
- Workflow Automation
- Online Document Consulting
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Waste Reduction
Technology Category
- Functional Applications - Computerized Maintenance Management Systems (CMMS)
- Functional Applications - Enterprise Asset Management Systems (EAM)
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Transportation
Applicable Functions
- Business Operation
- Quality Assurance
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
Milano is a logistics operator for dry loads, cold chain and document management and storage. The company specializes in integrated logistics projects for the public and private sectors. With a focus on providing comprehensive logistics solutions, Milano serves a diverse range of clients, ensuring efficient and reliable transportation and storage services. The company is committed to maintaining high standards of quality and compliance, as evidenced by its efforts to uphold ISO 9001 and ISO 14001 certifications. Milano's dedication to innovation and process improvement is reflected in its adoption of advanced technologies and solutions to enhance its operations.
The Challenge
According to Mayara Arantes, process analyst at Milano, the operation had many parallel controls, which led to document management failures. In addition, there were many problems with process tracking, which resulted in loss of records.
The Solution
To meet this challenge, Milano implemented various modules from the SoftExpert Excellence Suite, a platform for management excellence, process improvement, and regulatory compliance. The suite is composed of 38 integrated modules, including Document Form, Problem Workflow, Performance Process, Action Plan Request, Analytics, and Risk. These modules helped Milano automate its processes and improve its document management. The solution also enhanced the monitoring activities with online document consulting. Internal and external auditing procedures became clearer, with better control of document revisions and copies. Additionally, the consumption of paper decreased significantly. The SoftExpert Suite also assists Milano in maintaining its ISO 9001 and ISO 14001 certifications, ensuring that the company adheres to high standards of quality and environmental management.
Operational Impact
Quantitative Benefit
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