MacroPoint Enhances Load Visibility and Efficiency for Bolt Express
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- MacroPoint
- Sylectus
Tech Stack
- Cellular Tracking
- TMS Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Networks & Connectivity - Cellular
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
Use Cases
- Fleet Management
- Track & Trace of Assets
Services
- System Integration
About The Customer
Bolt Express is the largest privately held expedite transportation company in the United States. They specialize in providing fast and reliable transportation services, ensuring that urgent shipments are delivered on time. With a large fleet and a network of partner carriers, Bolt Express handles a wide range of loads, from small packages to large freight. The company prides itself on its ability to meet tight deadlines and provide exceptional customer service. As a leader in the expedite transportation industry, Bolt Express continuously seeks innovative solutions to enhance its operations and maintain its competitive edge.
The Challenge
Check calls to drivers and partner carrier dispatchers sap productivity and company time. A lack of accurate location and status updates throughout the load creates a domino effect of missed opportunities. This inefficiency in communication and tracking leads to operational delays and missed business opportunities, affecting overall productivity and profitability.
The Solution
MacroPoint reveals driver location and load information via their cell phones, increasing accuracy and making operations much more efficient. The system works on all phones, even nonsmartphones, ensuring that all drivers are locatable by all parties involved. This integration with Sylectus allows for seamless tracking and communication, reducing the need for check calls and enabling more immediate time-to-market. The setup process for drivers is quick, taking just seconds, and the system is already integrated with Sylectus, making the deployment smooth and hassle-free. As a result, the operations team at Bolt Express can focus on more productive tasks, leading to better profitability and customer satisfaction.
Operational Impact
Quantitative Benefit
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