Applicable Industries
- Education
- Transportation
Applicable Functions
- Logistics & Transportation
- Maintenance
Use Cases
- Last Mile Delivery
- Time Sensitive Networking
Services
- System Integration
- Training
About The Customer
Tameer Inc. is a family-owned mechanical construction company that specializes in HVAC, industrial and commercial refrigeration, controls, shop drawing, fire stopping, and maintenance agreements. The company, founded in 2010, is headquartered in New York City and offers its services in various parts of the United States, including the entire New York State and New Jersey. Tameer Inc. prides itself on its commitment to excellent customer service, customer safety, high quality, and timely delivery. The company has a team of professionals with ample experience in the industry, and it prioritizes quality in its delivery to ensure customer satisfaction.
The Challenge
Tameer Inc., a mechanical construction company based in New York City, was facing a significant challenge in managing its internal knowledgebase. The company's CEO, Bilal Farooq, was constantly bombarded with work-related questions from employees, which was not only time-consuming but also disrupted his primary responsibilities. The situation was becoming untenable, with the CEO having to juggle between his executive duties and acting as a knowledgebase for the company. Despite attempts to document processes manually in handbooks, the company was unable to effectively disseminate information to its employees, making it difficult to bring them up to speed.
The Solution
The solution to Tameer Inc.'s challenge came in the form of SweetProcess, a software designed to document business processes in a comprehensive and accessible manner. The software was introduced to Bilal by a consultant, and its ease of use and flexibility made it an ideal choice for the company. Instead of following the standard method of documenting business processes in a step-by-step manner, Bilal adopted a unique approach. He would wait until an employee asked a question about work, then enter both the question and its answer into the system. This approach not only made the documentation process more manageable but also ensured that the knowledgebase was tailored to the employees' needs. Additionally, SweetProcess was integrated into the company's onboarding and training process, providing new employees with a readily accessible source of information about their jobs.
Operational Impact
Quantitative Benefit
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