Digitalization Transforms Social Service
Company Size
11-200
Region
- America
Country
- United States
Product
- FlowForma Process Automation
Tech Stack
- Digital Process Automation
- API Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Human Resources
Use Cases
- Regulatory Compliance Monitoring
- Remote Collaboration
Services
- Software Design & Engineering Services
- System Integration
About The Customer
AcruxKC is a non-profit organization based in the Kansas City metropolitan area in the United States. The organization's mission is to assist low-income individuals in accessing basic health services such as emergency dental care and prescriptions. AcruxKC operates a voucher scheme, where registered clients can collect their vouchers from 52 sites and choose where to redeem them from 120 vendor locations. The organization employs just nine people and does not have an IT department.
The Challenge
AcruxKC, a US non-profit organization, was facing challenges with its voucher scheme for low-income individuals. The process was heavily reliant on paperwork and email correspondence, which was inefficient and time-consuming. Clients had to physically collect their vouchers, which was a barrier for those without transportation or the ability to take time off work. The organization, which employs just nine people and has no IT department, needed a solution that was easy to implement and use, and that could handle different client types confidentially, integrate with their financial software, and be adaptable for future services and client base expansion.
The Solution
AcruxKC implemented FlowForma Process Automation to digitalize their service and streamline their processes. The first workflows developed were Client Registration, where personal information about service users is collected before admitting them to the system, and Voucher Creation, which involves five types of vouchers, each aligned to five different services. The Invoice Payment process was also automated, replacing a manual task that was taking up too much of the team’s time. The plan is to enable vendors to engage digitally over FlowForma Process Automation, reducing the number of emails that go back and forth when AcruxKC wants to onboard a new partner organization. Other planned use cases include compliance with HIPPA around protecting personal information and making user surveys more efficient.
Operational Impact
Quantitative Benefit
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