数字化变革社会服务
公司规模
11-200
地区
- America
国家
- United States
产品
- FlowForma Process Automation
技术栈
- Digital Process Automation
- API Integration
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 医疗保健和医院
适用功能
- 商业运营
- 人力资源
用例
- 监管合规监控
- 远程协作
服务
- 软件设计与工程服务
- 系统集成
关于客户
AcruxKC 是一家位于美国堪萨斯城大都会区的非营利组织。该组织的使命是帮助低收入人群获得基本医疗服务，例如紧急牙科护理和处方。AcruxKC 运营代金券计划，注册客户可以从 52 个站点领取代金券，并从 120 个供应商处选择在哪里兑换。该组织只有 9 名员工，没有 IT 部门。
挑战
美国非营利组织 AcruxKC 的低收入人群代金券计划面临挑战。该计划严重依赖文书工作和电子邮件通信，效率低下且耗时。客户必须亲自领取代金券，这对于没有交通工具或无法请假的人来说是一个障碍。该组织只有 9 名员工，没有 IT 部门，需要一种易于实施和使用的解决方案，可以保密地处理不同类型的客户，与财务软件集成，并适应未来的服务和客户群扩展。
解决方案
AcruxKC 实施了 FlowForma 流程自动化，以数字化其服务并简化流程。开发的第一个工作流程是客户注册，在将服务用户纳入系统之前收集有关他们的个人信息，以及凭证创建，这涉及五种类型的凭证，每种凭证对应五种不同的服务。发票付款流程也实现了自动化，取代了占用团队太多时间的手动任务。该计划旨在使供应商能够通过 FlowForma 流程自动化进行数字化互动，从而减少 AcruxKC 想要加入新合作伙伴组织时来回发送的电子邮件数量。其他计划用例包括遵守 HIPPA 以保护个人信息并提高用户调查效率。
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Hospital Inventory Management
The hospital supply chain team is responsible for ensuring that the right medical supplies are readily available to clinicians when and where needed, and to do so in the most efficient manner possible. However, many of the systems and processes in use at the cancer center for supply chain management were not best suited to support these goals. Barcoding technology, a commonly used method for inventory management of medical supplies, is labor intensive, time consuming, does not provide real-time visibility into inventory levels and can be prone to error. Consequently, the lack of accurate and real-time visibility into inventory levels across multiple supply rooms in multiple hospital facilities creates additional inefficiency in the system causing over-ordering, hoarding, and wasted supplies. Other sources of waste and cost were also identified as candidates for improvement. Existing systems and processes did not provide adequate security for high-cost inventory within the hospital, which was another driver of cost. A lack of visibility into expiration dates for supplies resulted in supplies being wasted due to past expiry dates. Storage of supplies was also a key consideration given the location of the cancer center’s facilities in a dense urban setting, where space is always at a premium. In order to address the challenges outlined above, the hospital sought a solution that would provide real-time inventory information with high levels of accuracy, reduce the level of manual effort required and enable data driven decision making to ensure that the right supplies were readily available to clinicians in the right location at the right time.
Case Study
Gas Pipeline Monitoring System for Hospitals
This system integrator focuses on providing centralized gas pipeline monitoring systems for hospitals. The service they provide makes it possible for hospitals to reduce both maintenance and labor costs. Since hospitals may not have an existing network suitable for this type of system, GPRS communication provides an easy and ready-to-use solution for remote, distributed monitoring systems System Requirements - GPRS communication - Seamless connection with SCADA software - Simple, front-end control capability - Expandable I/O channels - Combine AI, DI, and DO channels
Case Study
Driving Digital Transformations for Vitro Diagnostic Medical Devices
Diagnostic devices play a vital role in helping to improve healthcare delivery. In fact, an estimated 60 percent of the world’s medical decisions are made with support from in vitrodiagnostics (IVD) solutions, such as those provided by Roche Diagnostics, an industry leader. As the demand for medical diagnostic services grows rapidly in hospitals and clinics across China, so does the market for IVD solutions. In addition, the typically high cost of these diagnostic devices means that comprehensive post-sales services are needed. Wanteed to improve three portions of thr IVD:1. Remotely monitor and manage IVD devices as fixed assets.2. Optimizing device availability with predictive maintenance.3. Recommending the best IVD solution for a customer’s needs.
Case Study
HaemoCloud Global Blood Management System
1) Deliver a connected digital product system to protect and increase the differentiated value of Haemonetics blood and plasma solutions. 2) Improve patient outcomes by increasing the efficiency of blood supply flows. 3) Navigate and satisfy a complex web of global regulatory compliance requirements. 4) Reduce costly and labor-intensive maintenance procedures.
Case Study
Harnessing real-time data to give a holistic picture of patient health
Every day, vast quantities of data are collected about patients as they pass through health service organizations—from operational data such as treatment history and medications to physiological data captured by medical devices. The insights hidden within this treasure trove of data can be used to support more personalized treatments, more accurate diagnosis and more advanced preparative care. But since the information is generated faster than most organizations can consume it, unlocking the power of this big data can be a struggle. This type of predictive approach not only improves patient care—it also helps to reduce costs, because in the healthcare industry, prevention is almost always more cost-effective than treatment. However, collecting, analyzing and presenting these data-streams in a way that clinicians can easily understand can pose a significant technical challenge.
