Nintex > Case Studies > Colorpak's Transformation: Enhancing Quality and Service Delivery with IoT

Colorpak's Transformation: Enhancing Quality and Service Delivery with IoT

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Technology Category
  • Sensors - Level Sensors
Applicable Industries
  • Packaging
  • Transportation
Applicable Functions
  • Logistics & Transportation
  • Quality Assurance
Use Cases
  • Onsite Human Safety Management
  • Personnel Tracking & Monitoring
Services
  • System Integration
  • Testing & Certification
About The Customer
Colorpak, along with its sub-business BrandPack, is a prominent player in the packaging industry. They design, print, and manufacture cardboard cartons and packaging for a wide range of consumer products, including beer, chocolate, and paracetamol tablets. The company operates in an ultra-competitive industry, serving big brand clients who expect extremely high levels of quality and great service. Colorpak is committed to delivering reliable service and quality, and continuously seeks to improve its processes and systems to meet and exceed client expectations.
The Challenge
Colorpak, a leading packaging company, was facing challenges in managing risk and dealing with incidents in a highly competitive industry. The company had a robust product range but lacked a unified system to manage risk and log incidents. They were in the process of implementing a new ERP system and were also keen on improving customer service and increasing staff engagement. The majority of incidents were generated by customer complaints, which were often picked up late in the system, impacting customer service. The company also wanted to empower its staff at every level to take responsibility for mapping and improving their work processes.
The Solution
Colorpak adopted Nintex Promapp, a process management solution, to address their challenges. The solution provided a single platform to manage ISO, health and safety accreditation, and incidents. The incident management add-on of Nintex Promapp enabled faster and more efficient handling of issues, allowing most problems to be resolved before reaching the client. The solution also facilitated higher employee engagement, with staff trained to use Nintex Promapp and access process maps. Process leaders emerged and started working to improve their own processes, with Nintex Promapp providing a forum for collaboration and decision-making. The risk management add-on was overlayed onto the processes they’d mapped, integrating GMP & HACCP – a critical requirement for their business. Finally, the incident management add-on was implemented to manage non-conformance and health and safety incidents.
Operational Impact
  • The implementation of Nintex Promapp has brought about significant operational improvements for Colorpak. The company now has a single source of best practice processes, which has simplified risk and incident management. The system has improved process management, leading to enhanced quality and service delivery. The solution has also fostered a culture of continuous improvement, with staff at every level taking responsibility for mapping and improving their work processes. This has resulted in more effective handling of issues and a reduction in customer complaints. The company's focus on delivering reliable service and quality has been bolstered by the effective management of risk and incidents in one place, leading to fewer mistakes and quicker resolution when they do occur.
Quantitative Benefit
  • Before Nintex Promapp, delivery accuracy per day was 90 - 95%, but now they can go weeks without a single error.
  • Incidents are now more often picked up in the system by employees, reducing the number of customer-generated incidents.
  • Recent customer satisfaction feedback rated Colorpak at the top level of suppliers.

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